About this role
<p><span style="font-family:Verdana, Geneva, sans-serif">YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.</span></p> <p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">We are looking forward to hire IT Service desk Professionals in the following areas :</span></b></p> <p> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experience</H2> </div><div><p>3-5 Years</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><p>ROLE AND RESPONSIBILITIES:</p> <ul> <li>Issue Resolution: Resolve Tier 1 and Tier 2 technical tickets remotely.</li> <li>System Provisioning: Configure, test, and ship remote employee workstations.</li> <li>Identity Management: Manage user access, passwords, and permissions daily.</li> <li>Documentation: Create clear internal knowledge base articles for common fixes.</li> <li>Asset Tracking: Maintain an accurate inventory of cloud assets and hardware.</li> </ul> <p>QUALIFICATIONS AND EDUCATION REQUIREMENTS:</p> <ul> <li>Education: Bachelor’s degree in Computer Science or equivalent experience.</li> <li>Experience: Minimum 3-5 years in a remote technical support role.</li> <li>Certifications: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.</li> <li>Certification – ITIL V4, Modern Desktop administrator (MD 103)</li> <li>Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.</li> </ul> <p> </p> <p>PREFERRED SKILLS:</p> <ul> <li>Hardware: Experience troubleshooting Lenovo, Dell, and Apple laptop hardware.</li> <li>VDI: Managing virtual desktop infrastructures like VMware Horizon.</li> <li>MDM: Enrolling mobile devices in corporate management portals.</li> </ul> <p>BEHAVIORAL ATTRIBUTES:Communication: Excellent verbal and written skills for non-technical users.</p> <ul> <li>Empathy: Patience and understanding when handling stressful user issues.</li> <li>Problem Solving: Strong analytical thinking under tight time constraints.</li> <li>Self-Motivation: Ability to work independently and be a team player at sametime with minimal remote supervision.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Technical/ Functional Competencies</H2> </div><div><p>PRIMARY SKILLS:</p> <ul> <li>Operating Systems: Advanced Windows 10/11 and macOS troubleshooting.</li> <li>Software Support: Office 365, Teams, Microsoft Entra ID (Active Directory).</li> <li>Endpoint Management: Microsoft Intune, SCCM, or Jamf administration.</li> <li>Networking: Strong TCP/IP, DNS, DHCP, and VPN troubleshooting.</li> <li>Remote Access: Proficiency with Citrix, RDP, Zoom, and TeamViewer.</li> <li>Fluent in English, in both oral and written communication</li> <li>Good knowledge in Utility software technical knowledge such as Antivirus and others.</li> <li>Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.</li> </ul> <p>DESIRABLE SKILLS:</p> <ul> <li>Cloud Basics: Knowledge of AWS or Microsoft Azure environments.</li> <li>Scripting: Basic PowerShell or Bash scripting for task automation.</li> <li>Cybersecurity: Familiarity with EDR tools like CrowdStrike or Defender.</li> <li>ITIL Framework: Understanding of incident and change management workflows.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Behavioral Competencies</H2> </div><div><p><b>Accountability:</b></p> <ul> <li>Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.</li> </ul> <p><b>Agility:</b></p> <ul> <li>Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.</li> </ul> <p><b>Collaboration:</b></p> <ul> <li>Participates in team activities and reaches out to others in team to achieve common goals.</li> </ul> <p><b>Customer Focus:</b></p> <ul> <li>Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.</li> </ul> <p><b>Communication:</b></p> <ul> <li>Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.</li> </ul> <p> <b>Drives Results:</b></p> <ul> <li>Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Certifications</H2> </div><div><div>Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup Tool</div><div>Mandatory: ITIL V4 Foundation</div><div>NCA - Nutanix Certified Associate</div></div></div></div><p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">Our Hyperlearning workplace is grounded upon four principles</span></b></p> <ul> <li><span style="font-family:Verdana, Geneva, sans-serif">Flexible work arrangements, Free spirit, and emotional positivity</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Agile self-determination, trust, transparency, and open collaboration</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">All Support needed for the realization of business goals,</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Stable employment with a great atmosphere and ethical corporate culture</span></li> </ul>