About this role
<p><span style="font-family:Verdana, Geneva, sans-serif">YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.</span></p> <p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">We are looking forward to hire IT Operations Management (ITOM) Professionals in the following areas :</span></b></p> <p> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>Years of Experience - 4 to 6 years </strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>Job Profile – AIOps / Observability Engineer</strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong> </strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>Role Title</strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos">AIOps & Observability Engineer (Event Management & Intelligent Monitoring)</p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>Role Summary</strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos">We are looking for a highly skilled <strong>AIOps & Observability Engineer</strong> to drive the next evolution of enterprise monitoring by integrating infrastructure observability, ServiceNow Event Management, and AI-driven analytics.</p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos">This role focuses on <strong>reducing alert noise, predicting outages, correlating events across tools, and enabling intelligent incident management</strong> using modern monitoring platforms (SCOM, AppDynamics, Datadog, New Relic) and AI/ML capabilities.</p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos">The ideal candidate will bring a <strong>holistic understanding of infrastructure, monitoring ecosystems, integrations, and AI-driven operations (AIOps)</strong>.</p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>Key Responsibilities</strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>1. Observability & Monitoring Integration</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Integrate multiple monitoring tools:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>SCOM / AppDynamics / Datadog / New Relic/ Zabbix/ AWS CloudWatch etc.</strong></li> </ul> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Standardize and normalize alert data across tools</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Build unified event pipelines into ServiceNow / data platforms</li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>2. Event Management & Noise Reduction</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Implement <strong>event correlation, deduplication, and suppression strategies</strong></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Reduce alert noise using:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Rule-based logic</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Pattern-based clustering</li> </ul> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Improve signal-to-noise ratio across monitoring ecosystem</li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>3. AIOps & Predictive Analytics</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Apply <strong>ML/AI techniques</strong> for:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Anomaly detection</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Event correlation</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Root cause analysis</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Outage prediction</li> </ul> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Explore <strong>LLMs / AI models</strong> to enhance operational insights</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Build intelligent alerting mechanisms based on historical patterns</li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>4. ServiceNow & ITOM Integration</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Implement and enhance <strong>ServiceNow Event Management & ITOM modules</strong></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Enable:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Auto incident creation</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Alert enrichment using CMDB</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Automated remediation workflows</li> </ul> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Integrate external monitoring tools with ServiceNow</li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>5. Data & Search Platforms</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Use tools like <strong>OpenSearch / Elastic</strong> for:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Log aggregation</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Event analytics</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Pattern detection</li> </ul> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Build dashboards and insights for operations teams</li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>6. Infrastructure & Cloud Awareness</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Understand infrastructure dependencies:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Servers, networks, applications</li> </ul> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Work with:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>AWS / Azure environments (good to have)</strong></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>Kubernetes / containerized workloads</strong></li> </ul> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>7. Automation & Innovation</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Automate repetitive operational tasks</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Continuously improve monitoring efficiency</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Drive adoption of <strong>AI-driven operations</strong></li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>Required Skills</strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>Core Skills</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Strong understanding of <strong>monitoring & observability concepts</strong></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Hands-on with at least 2 tools:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Preferred - SCOM / AppDynamics / Datadog / New Relic/ Zabbix/ AWS CloudWatch etc.</li> </ul> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Experience with <strong>event management & alert handling</strong></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Strong <strong>integration experience (APIs, REST, data pipelines)</strong></li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>ServiceNow & ITOM</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Experience with:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>ServiceNow Event Management</strong></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">ITOM (preferred but not mandatory)</li> </ul> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Understanding of CMDB and CI relationships</li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>Data & AIOps</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Basic to intermediate knowledge of:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>AI/ML concepts (anomaly detection, clustering, prediction)</strong></li> </ul> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Exposure to:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">OpenSearch / Elasticsearch</li> </ul> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>Infrastructure</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Understanding of:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Linux / Windows servers</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Networking basics</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Application architectures</li> </ul> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"><strong>Good to Have</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">AWS / Azure exposure</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Kubernetes knowledge</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Experience with AIOps platforms</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:12.0pt;font-family:Aptos">Exposure to LLM / GenAI use cases in operations</li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;font-size:12.0pt;font-family:Aptos"> </p><p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">Our Hyperlearning workplace is grounded upon four principles</span></b></p> <ul> <li><span style="font-family:Verdana, Geneva, sans-serif">Flexible work arrangements, Free spirit, and emotional positivity</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Agile self-determination, trust, transparency, and open collaboration</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">All Support needed for the realization of business goals,</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Stable employment with a great atmosphere and ethical corporate culture</span></li> </ul>