About this role
<p style="margin-bottom:11.0px"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">The Peninsula London is delighted to announce that we are seeking a <strong>Page</strong>, reporting to the Head Concierge. This role is responsible for providing impeccable guest and resident service with a focus on arrival and departing experiences, based at the door or every entrance. First and lasting impressions will set the tone for the overall guest experience, and we are reliant on the Page as our Peninsula Ambassadors. </span></span></p> <p> </p> <ul> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">An exceptional opportunity to join our high-profile flagship hotel and residences in London.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">The Peninsula Residences espouse luxury service, dedication to our residents and commitment to our employees. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Join our award-winning group, working alongside a highly experienced team. </span></span></li> </ul> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><strong><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Key Accountabilities</span></span></strong></p> <ul> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Greet all arriving and departing guests as they enter and leave the Hotel & Residences. </span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Welcome guests in the forecourt and support the team in assisting guests in getting in and out of vehicles.</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Ability to give information and directions about London to guests and to drivers</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Keep the driveway and lobby safe, clean, and clear.</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Handle errands for guest needs.</span></span></li> </ul> <p style="margin-bottom:11.0px;margin-right:-1.0px"> </p> <p style="margin-bottom:11.0px"><strong><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">General requirements</span></span></strong></p> <ul> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences. </span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Possess experience within the Front Office in a similar capacity a good understanding of hotel operations and services. </span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Confident conversationalist always engaging with guests and colleagues. </span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Flexibility and capability of working under pressure.</span></span></li> </ul> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">We are delighted to receive your CV and will liaise with suitable candidates directly.</span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"> </span></span></p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PLN-benefits-Grade-C1-to-D.gif"></p> <p style="text-align:center"> </p>