About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><u style="text-decoration:underline"><strong>Job Purpose</strong></u></p> <p>• Manage the daily one-stop premium concierge service to residents. <br>• Organize and administer various recreational programs and activities for residents.</p> <p> </p> <p><u style="text-decoration:underline"><strong>Key Responsibilities</strong></u></p> <p>• Manage enquiries and complaints from residents as per the company's key performance indicators. <br>• Escalating complex or unresolved issues to management promptly. <br>• Taking ownership of residents’ issues and following problems through to resolution.<br>• Ensuring customers’ satisfaction and making suggestions for customer services enhancement.<br>• Prepare regular reports and provide administrative support to daily operations.<br>• Build and continuously strengthen good relationships with all stakeholders and residents.<br>• Work closely with the Management Office and other internal parties to ensure smooth execution of daily operations, and company activities.<br>• Perform other duties assigned by management as required. </p> <p> </p> <p><strong><u>Skills, Qualifications and Experience Requirements</u></strong></p> <p>• Diploma or Certificate in related disciplines with at least 2 years' experience in customer service or property management<br>• Fluent in both written & spoken English and Chinese (Cantonese & Putonghua)<br>• Self-motivated, service-oriented and good interpersonal skills<br>• Candidates with less experience will be considered as Assistant Concierge Officer, Property Services</p></div></div></div>