About this role
Job Purpose Responsible for managing specified operational functions within the building in supporting the buildings overall operation.
Key Responsibilities
- Execute the day-to-day operation of assigned building management tasks (including carpark) and management services (including tenant services, building operations and building facilities) as to deliver first class services to all tenants.
- Enforce landlord’s rights and statutory requirements as directed by the supervisor.
- Monitor together with TS team on performance of contractors and the quality of workmanship for designated simple contractual works carried out in the building.
- Work closely with Security and Technical teams to smoothen daily operations, marketing and company activities.
- Deal with all complaints, requests and enquiries and issue complaint-handling forms/work orders to respective departments concerned according to line management instructions, support marketing activities and continuously strengthen relations with tenants.
- Handle emergency situations as directed and ensure proper execution of emergency procedures established by the Company.
- Execute company policies e.g. customer services, Safety, Health and Environmental policy as directed ensuring initiatives are effectively carried out.
- Recommend improvements to superior on work processes.
- Perform any other duties as assigned by the senior.
- Properly maintain day to day building operation aspects. Skills, Qualifications and Experience Requirements
- Form 5 or above.
- At lease 1 year working experience in service industry and experience in property management is preferable.
- Holder of Security Personnel Permit preferred.
- Fluent in Cantonese and knowledge in English, competent in spoken English & Mandarin and written Chinese preferable.
- Work on shift and call.
- Excellent customer service attitude.