About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><u><b>Job Purpose</b></u></p> <p><br> Assist PM / APM in supervising staff and managing specified operational functions within the building in supporting the buildings overall operation.</p> <p> </p> <p><u style="text-decoration:underline"><b>Key Responsibilities</b></u></p> <ul> <li>Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include: customer services, maintenance, cleaning, security, traffic etc, so as to deliver first class services to all tenants.</li> <li>Enforce landlord’s rights and statutory requirements.</li> <li>Monitor the performance and safety standard of contractors.</li> <li>Motivate and monitor staff members supervised to work closely with Leasing, Security and Technical teams to ensure smooth daily operations, marketing and company activities.</li> <li>Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants.</li> <li>Supervise and ensure proper execution of emergency procedures established by the Company.</li> <li>Support the Tenant Services Manager/Assistant Tenant Services Manager in implementing the company policies such as customer services, Safety, Health and Environmental as directed, ensuring initiatives are effectively carried out.</li> <li>Motivate, train and develop staff members supervised to meet organisation’s current and future needs.</li> <li>Work with subordinates to identify areas where work process might be improved or streamlined and make relevant recommendations.</li> <li>Perform any other duties as assigned by the senior.</li> </ul> <p> </p> <p><b><u>Skills, Qualifications and Experience Requirements</u></b></p> <ul> <li>Form 5 or above with at least 3 years property management experience; less working experience may be considered for higher qualification.</li> <li>Holder of Security Personnel Permit.</li> <li>Good leadership and interpersonal skill.</li> <li>Good communications skill.</li> <li>Fluent in spoken and written English and Cantonese, competence in spoken Mandarin preferred.</li> <li>Work on shift and call.</li> <li>Excellent customer service attitude.</li> <li>Can deliver clear instructions.</li> </ul> </div></div></div>