About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p> </p> <p><span style="text-decoration:underline"><strong>Job Purpose</strong></span></p> <p>Assist PM / APM in supervising staff and managing specified operational functions within the building in supporting the buildings overall operation.</p> <p> </p> <p><span style="text-decoration:underline"><strong>Key Responsibilities</strong></span></p> <p>• Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include: customer services, maintenance, cleaning, security, traffic etc, so as to deliver first class services to all tenants.<br>• Enforce landlord’s rights and statutory requirements.<br>• Monitor the performance of contractors together with TS team as and when enquired.<br>• Motivate and monitor staff members supervised to work closely with Leasing, Security and Technical teams to ensure smooth daily operations, marketing and company activities.<br>• Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants.<br>• Supervise and ensure proper execution of emergency procedures established by the Company.<br>• Support the Tenant Services Manager/Assistant Tenant Services Manager in implementing the company policies such as customer services, Safety, Health and Environmental as directed, ensuring initiatives are effectively carried out.<br>• Motivate, train and develop staff members supervised to meet organisation’s current and future needs.<br>• Work with subordinates to identify areas where work process might be improved or streamlined and make relevant recommendations.<br>• Perform any other duties as assigned by the senior.</p> <p> </p> <p><strong><u>Skills, Qualifications and Experience Requirements</u></strong></p> <p>• Form 5 or above with at lease 3 years property management experience; less working experience may be considered for higher qualification.<br>• Holder of Security Personnel Permit.<br>• Good leadership and interpersonal skill.<br>• Good communications skill.<br>• Fluent in spoken and written English and Cantonese, competence in spoken Mandarin preferred.<br>• Work on shift and call.<br>• Excellent customer service attitude.<br>• Can deliver clear instructions.</p> <p> </p></div></div></div>