About this role
<p><strong>About the role: </strong><br><br>Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.</p> <p>Guarantee and efficiently follow order entry process to supply in timely manner customer, it is a commitment to meet customers' quality and service expectations, as well as current regulatory compliance applicable to the food industry.</p> <p><strong>Key responsibilities include: </strong></p> <ul style="list-style-type:disc"> <li>Enter a high volume of incoming orders into the SAP system accurately and promptly</li> <li>Follow orders through the system from the time of order entry through invoicing</li> <li>Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction</li> <li>Provide accurate and timely communication, including written correspondence, telephone, and electronic exchange to all customers (internal and external)</li> <li>Negotiate with Planning and Distribution for product availability and, if necessary, expedite shipments and coordinate back orders</li> <li>Takes responsibility for errors and initiates actions to prevent reoccurrence</li> <li>Establish and maintain productive working relationships with customers, co-packers, and all internal departments</li> <li>Investigate customer complaints regarding services, billings, and issues, resulting in the appropriate resolution and corrective action for both the external customer and Barry Callebaut</li> </ul> <p><strong>About you:</strong></p> <ul style="list-style-type:disc"> <li>College degree strongly preferred</li> <li>2 years customer service experience</li> <li>English 80% (conversation and written)</li> </ul> <ul style="list-style-type:disc"> <li>SAP experience strongly preferred</li> <li>Sales Force experience strongly preferred</li> </ul> <p><strong><em> </em></strong></p> <p><strong>What you can expect from Barry Callebaut:</strong></p> <ul style="list-style-type:disc"> <li>Competitive salary and comprehensive benefits package</li> <li>Environment that welcomes workplace flexibility</li> <li>An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!</li> <li><a name="_heading=h.gjdgxs"></a>Ability to grow personally and professionally within an organization that values development and internal career growth</li> <li>Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products. </li> </ul>