About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Bilingual Travel Customer Service Representative (Cantonese)</b></H2> </div><div><p> </p> <p> </p> <p>Location: Remote – British Columbia, Canada <br><br>Start Date: July 2026 <br><br>Position Type: Permanent, Full-Time <br><br>Pay Range: Starting at $24.00 CAD</p> <p><br>This is a newly created permanent position</p> <p><br>Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. <br><br>Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.</p> <p><br>We are seeking highly skilled Bilingual Travel Customer Service Representatives who have GDS experience to support global client programs and deliver world-class service to high-value customers.</p> <p><br>In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty <br>program benefits.</p> <p><br>You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.</p> <p><br><strong>Why you will love working with us:<br><br></strong></p> <p>· Competitive hourly rate + performance-based incentives</p> <p><br>· Full-time (40 hours/week), Fixed Schedules</p> <p><br>· Paid training</p> <p><br>· RRSP Match</p> <p><br>· Medical, Dental & Vision benefits</p> <p><br>· Paid time off</p> <p><br>· Remote Work from home opportunity</p> <p><br>· No sales required</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b></b></H2> </div><div><p><strong>What you will do:<br><br></strong></p> <p>· Deliver polished, professional service via phone, email, and chat</p> <p><br>· Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits</p> <p><br>· Book and manage customized travel for flights, hotels, and car rentals using GDS systems</p> <p><br>· Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries</p> <p><br><strong>The goal of this role is to provide professional, seamless customer experience with every interaction.</strong></p> <p><br><strong>What we are looking for in a successful candidate:</strong></p> <p><br>· Strong geographical knowledge and genuine passion for travel</p> <p><br>· A passion for helping customers and solving problems</p> <p><br>· Strong communication and interpersonal skills<br><br></p> <p>· The ability to multitask across multiple systems and requests</p> <p><br>· Attention to detail and strong time management</p> <p><br>· Comfort working in a fast-paced, performance-driven environment</p> <p> </p> <p><strong>Experience:</strong></p> <p><br>· Relevant Travel Industry Certification may be required, in accordance with local requirements</p> <p><br>· Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued</p> <p><br>· Hospitality, travel, or loyalty program experience is highly valued</p> <p><br>· Minimum of 2 years of travel, airline, or hospitality experience</p> <p><br>· Minimum of 2 years of interactive customer service experience</p> <p><br>· Call center (1+ year) or high-volume service experience preferred</p> <p><br>· Personal global travel experience is an asset</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b></b></H2> </div><div><p><strong>Language Opportunities:</strong></p> <p><br>We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages:<br><br>· Cantonese</p> <p><br>Please note: Language placement may vary depending on the client program supported.</p> <p><br><strong>Work Requirements:</strong></p> <p><br>· Must located in British Columbia, CAN<br><br>· Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays</p> <p><br>· Have a private work-from-home environment with reliable hardwired internet</p> <p><br>· Ability to pass required background screening</p> <p><br>· High school diploma or equivalent is required.</p> <p><br><em>Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</em></p></div></div></div>