About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Job Duties and Responsibilities:</b></H2> </div><div><p>The role of the <strong><span style="margin:0.0px;padding:0.0px;border:0.0px;vertical-align:baseline;text-decoration:underline">Healthcare Coordinating Specialist</span></strong> (HCS) is to coordinate the medical appointments between medical providers and clients The HCS is responsible for overall case management and coordinating to ensure clients are sent to the right health care providers.</p> <p><strong><span style="margin:0.0px;padding:0.0px;border:0.0px;vertical-align:baseline;text-decoration:underline">Excellent Japanese and English skill is required for this position.</span></strong></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b></b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Description:</b></H2> </div><div><p><strong>Key Responsibilities</strong></p> <ul style="list-style-type:disc"> <li>To assist clients with coordinating medical appointments with Japan local health providers</li> <li>Manage all existing open cases on behalf of Civilian employees of the DOD US Federal Employee Health Benefit (FEHB) Program in line with the relevant operational procedures.</li> <li>Attend to all new appointment requests in a timely and professional manner in co-ordination with guidance from CNs .</li> <li>Maintain clear and accurate case notes/records and within the relevant systems and tools to ensure the case reflects the most up to date status.</li> <li>Take ownership of all urgent cases and use proper escalation procedures.</li> <li>Escalating cases and requests where required and providing updates to stakeholders in a timely manner.</li> <li>Make outbound calls to follow up with beneficiaries and providers on claims queries, when appropriate</li> <li>Respond to all queries from beneficiaries and providers with a solutions focused mindset.</li> <li>Remaining up to date with all updated protocols and procedures.</li> <li>Work closely with Customer Operations Specialists, Coordinating Nurses and related stakeholders to close cases in a timely manner</li> <li>Maintain effective relationship with our providers.</li> </ul> <p> </p> <p><strong>Required Work Experience</strong></p> <p>For experienced professionals:</p> <ul style="list-style-type:disc"> <li>Experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools</li> <li>2-3 years customer service year experience, via phone, chat, email or physical correspondence</li> <li>Bachelor's degree in any field</li> </ul> <p>For New grad/entry level candidates:</p> <ul style="list-style-type:disc"> <li>Bachelor's degree in any field</li> <li>Willingness to learn and adapt the new knowledge and system</li> </ul> <p> </p> <p><strong>Required Languages</strong></p> <ul style="list-style-type:disc"> <li>Business level written and spoken English is an explicit requirement of the role</li> <li>Fluent in written and spoken Japanese</li> </ul> <p> </p> <p>#LinkedinJapan<br>#Japan<br>#LI-Onsit</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Footer</b></H2> </div><div></div></div></div>