About this role
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client is looking for a reliable, detail-oriented Customer Support Agent to support our growing global customer base. You’ll be the frontline voice of the brand—handling inquiries, resolving issues, and ensuring a high-touch customer experience across all support channels.
Key Responsibilities:Respond to customer inquiries via email and live chat (primary channels)Handle order-related issues: shipping, returns, refunds, exchangesAssist with product questions and general brand inquiriesTroubleshoot customer issues and escalate when neededMaintain accurate documentation and internal notesFollow CS workflows, macros, and brand tone guidelinesMeet response time and customer satisfaction targetsManage end-to-end wholesale order processing through JOOR, including invoice uploads to retailer portals, completion of copy forms for new launches, and fulfillment coordination for dropship retail partners.Requirements
2-3 years of customer support experience (e-commerce or DTC preferred)Strong written English communication skillsComfortable using support tools (e.g. Gorgias, Zendesk, Intercom, or similar)Detail-oriented, organized, and calm under pressureReliable internet connection and quiet work environmentWilling to work US-aligned hours
Nice to Have
Experience in beauty, skincare, wellness, or supplementsFamiliarity with Shopify or order management systemsExperience supporting international customersBenefits
Full-timeCompetitive Salary Work From Anywhere