About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b></b></H2> </div><div><p><strong>The Role: </strong><br>The E-commerce Platform Operator is responsible for the administration, maintenance, and continuous improvement of the company’s ICLink e-commerce platform. This role ensures smooth day-to-day operations, accurate data management, and effective support for internal users and customers, contributing to growth in digital sales.</p> <p> </p> <p><strong>The Responsibilities:</strong></p> <ul> <li>Manage daily operations of the ICLink e-commerce platform, ensuring system availability, functionality, and performance</li> <li>Monitor platform performance and proactively identify areas for improvement</li> <li>Troubleshoot operational issues and coordinate resolution with IT or external vendors</li> <li>Identify, report, and follow up on bugs reported by users</li> <li>Update and maintain price lists, customer groups, user access, documents, and customer data across European markets (e.g., Poland, Spain, Romania, Greece)</li> <li>Ensure accuracy and consistency of product, price and customer data within the platform</li> <li>Enter and onboard new customers into the system in line with internal processes</li> <li>Provide technical and operational support to the sales team regarding platform usage and processes</li> <li>Support platform users by resolving queries and guiding them on system functionalities</li> <li>Assist in managing leads, cases and opportunities in Salesforce (or equivalent CRM) when required</li> <li>Create, maintain and regularly distribute platform activity reports to support business decisions</li> <li>Track key operational and commercial KPIs (e.g., platform usage, sales metrics, system performance)</li> <li>Support ongoing digitalization and e-commerce development projects within the organization</li> <li>Contribute to process improvements and platform enhancements to optimize user experience and efficiency</li> <li>Work closely with Sales, Marketing, Customer Service, IT, and other stakeholders</li> <li>Support digital campaigns by ensuring readiness of platform content and functionality</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><strong>The Requirements:</strong></p> <ul> <li>Bachelor’s degree in business, Marketing, IT, or a related field</li> <li>Experience working with e-commerce platforms (e.g. ORO, SAP Commerce Cloud, Magento, Shopify, or similar) will be an advantage</li> <li>Familiarity with CRM systems (e.g., Salesforce) and ERP/PIM environments will be an advantage</li> <li>Strong Excel and data handling skills</li> <li>Basic technical understanding (e.g., system logic, troubleshooting processes)</li> <li>Strong attention to detail and data accuracy</li> <li>Problem-solving mindset with a proactive approach</li> <li>Effective communication and stakeholder management skills</li> <li>Ability to manage multiple tasks in a dynamic, cross-functional environment</li> <li>Fluent English and Polish (written and spoken)</li> </ul> <p><br><strong>What do we offer:</strong></p> <ul> <li>Stable employment in a well-established global company</li> <li>Competitive salary aligned with your experience</li> <li>Private medical care and health insurance</li> <li>Benefit card</li> <li>Hybrid working model (4 days office / 1 day remote)</li> <li>A collaborative and supportive work environment<br> <br><strong>As this role requires regular communication in English, we kindly request that all applications (CVs and supporting documents) be submitted in English.</strong></li> </ul></div></div></div>