About this role
<p>Service Engineer is responsible to carry out service jobs and technical inquiry, remotely and/or at customer’s site.<br>Support Product and resolve Technical Issues</p> <p> </p> <p><span style="text-decoration:underline"><strong>KEY RESPONSIBILITIES</strong></span></p> <p> </p> <p><strong>Impact on Business</strong> </p> <div> <ul> <li>Remote and on-site support service on Festo products</li> <li>Troubleshooting, commissioning, dimensioning of Festo products</li> <li>Initiation of On-Site Support if necessary</li> <li>Case escalation if problem solving is not possible. <br>(Hand over to Service Coordinatoror next level support)</li> <li>Ensures compliance with agreed dates and timelines</li> <li>Transferring of expert knowledge to Festo colleagues</li> <li>Planning, documentation and reporting of service/support activities</li> <li>Flexibility in working times</li> <li>Highest technical competence in working with Festo Products and systems (E.g. Specialized on assigned Topic, etc)</li> <li>Any other adhoc tasks from line manager from time to time</li> </ul> <div> <p> </p> <p><strong>Communication with internal and/or external Customers, Suppliers as well as Third Parties </strong></p> <div> <ul> <li>Case escalation to Cluster Topic Expert if problem solving is not possible. Final escalation to TSHQ.</li> <li>Ensures a close cooperation with different depts. (Solution Engineering, Application Engineering, Concept Engineering, Quality, etc.) as far as necessary</li> </ul> <p> </p> <p><strong> </strong><strong>Innovation and Change </strong></p> </div> <div> <ul> <li>Failure identification, root cause analysis, identification of suitable measures, fault clearance, implementation of improvement measures of Festo products</li> <li>Development, maintenance and execution of test and simulation (after sales) in the Festo Experience Center, when necessary</li> <li>To observe any potential of process change opportunity</li> </ul> </div> <div> </div> <div><span style="text-decoration:underline"><strong>REQUIREMENTS</strong></span></div> <div> <p> </p> <p><strong>Educational Background </strong></p> <ul> <li>Bachelor’s Degree in Mechatronic, Electrical or relevant field</li> <li>Master’s Degree will be advantages but not mandatory</li> <li>Diploma can be considered based on work experience</li> </ul> </div> <div> <p> </p> <p><strong>Extended Knowledge and Experience:</strong></p> <ul type="disc"> <li>Customer service oriented</li> <li>Good interpersonal and communication skills</li> <li><strong>Good spoken and written in English</strong></li> <li><strong>Experience in Control system, PLC programming (Festo, Siemens, Omron, Allan Bradley, and/or Beckhoff), sensors, motor controller, servo motor, and/or remote IO.</strong></li> </ul> <p> </p> <p><strong>Personal Competencies</strong></p> <ul type="disc"> <li>Strong analytical and troubleshooting mindset</li> <li>Excellent communication and interpersonal skills</li> <li>Customer-oriented attitude</li> <li>Self-driven and capable of working independently</li> <li>Ability to manage multiple service cases simultaneously</li> <li>Willingness to travel within Vietnam and occasionally within Southeast Asia</li> <li>Strong sense of ownership and accountability</li> </ul> </div> </div> </div><p><span id="cke_bm_325S" style="display:none"> </span> </p> <p>Country: Vietnam (VN)</p> <p>Location: Ha Noi</p> <p>Company: Festo Co. Ltd. </p>