About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Main Purpose of the Role</b></H2> </div><div><p>Our colleagues in the <strong>Customer Service team of the European Plan & Deliver CoE</strong> are eager to team up with you to make sure everyone can enjoy our delicious freshmakers and sweets every single day.</p> <p>Serves as the key point of contact for all PVM in Europe, ensuring timely and accurate replenishment and delivery in line with service expectations. Supports the end-to-end fulfillment process for branch replenishment orders, ensuring strong relationships with internal and external stakeholders.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Your core responsibilities at a glance: </b></H2> </div><div><ul> <li>Manage branch and co-manufacturer orders from entry to delivery, ensuring accuracy and on-time fulfillment.</li> <li>Act as the main contact for branches and co-manufactures on order status, delivery updates, and issue resolution.</li> <li>Collaborate with Supply Planning, Transport, and Warehousing teams to ensure smooth operations.</li> <li>Proactively address and resolve service issues, delivery discrepancies, and complaints.</li> <li>Maintain master data and ensure compliance with colleague requirements and internal policies.</li> <li>Support continuous improvement initiatives to enhance customer experience.</li> <li>Document processes and maintain accurate records in ERP and CRM systems</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Required:</b></H2> </div><div><ul> <li>Bachelor’s degree or equivalent working experience in Customer Service, Logistics, or Supply Chain.</li> <li>3+ years of experience in FMCG industry</li> <li>Proficiency in English</li> <li>ERP systems (SAP)</li> <li>CRM tools</li> <li>MS Office</li> <li>Understanding of order-to-cash and logistics processes.</li> <li>Familiarity with supply chain operations and service KPIs.</li> <li>Experience in a B2B environment.</li> </ul> <div>The position offers a gross annual salary starting from €30,000. Additional compensation and company benefits may also apply and will be discussed and defined during the selection process and on an individual basis</div> <p>At <strong>Perfetti Van Melle</strong>, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow.</p> <p><strong>Ready to shape the future of sweets? Apply now and help us create even more sweet moments.</strong></p></div></div></div>