About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Introduction Sentence</b></H2> </div><div><p>We are looking for you to join our headquarters in Hamburg's HafenCity in full-time (38.5 h/week)!</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Your new job includes</b></H2> </div><div><p>As a Customer & Market Insights Manager (m/f/d), you create a solid, data-driven foundation for decision-making by structuring, analyzing, and preparing customer and market insights and making them accessible for relevant stakeholders.<br>In particular, you will</p> <ul> <li>build, manage, and continuously develop an integrated customer and market insights ecosystem</li> <li>be responsible for global motivation tracking, including vendor management, dashboard maintenance, and reporting</li> <li>conduct customer satisfaction tracking, prepare the results, and communicate them to relevant stakeholders</li> <li>independently design and execute qualitative and quantitative market research projects</li> <li>plan and manage cross-functional as well as location-specific research projects</li> <li>establish a structured knowledge transfer process and a company-wide communication concept for insights</li> <li>select and manage external market research agencies and technology partners</li> <li>prepare and present analytical results in a target group-oriented manner, including for management and executive-level audiences</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Profile</b></H2> </div><div><ul> <li>Completed degree in Marketing, Business Administration, Communication, Social Sciences, or a comparable field</li> <li>Several years of experience in market and customer research</li> <li>Strong knowledge of both quantitative and qualitative market research methods</li> <li>Experience working with BI tools and building dashboards (e.g., Power BI, Tableau)</li> <li>Knowledge of applying AI in a market research context</li> <li>Very good German and English skills</li> <li>Strong analytical skills combined with a structured and self-reliant working style</li> </ul> <p>If you do not tick all boxes, but still believe you are a match to this role, we are happy to get in touch.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Closure</b></H2> </div><div><p>Are you interested? Good! Apply stating your salary expectations and your earliest possible starting date. If you have any questions, please do not hesitate to contact Josefine Schwartzkopff at [email protected]. <br>We welcome all people regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.</p></div></div></div>