About this role
<p>Finance is more than just numbers and balance sheets. It is a key partner to all other business areas, supporting them in planning, managing, and optimizing business processes. The department's main focus is on analyzing, evaluating, and presenting financial performance. A passion for finance and teamwork is at the forefront, offering excellent development opportunities.</p> <p><strong>You can look forward to these exciting tasks:</strong></p> <ul type="disc"> <li>Monitor and review daily new customer claims through customer portals and internal systems.</li> <li>Identify and classify the nature of deductions (e.g., quality issues, logistic errors, warranty concerns, pricing discrepancies).</li> <li>Perform in-depth investigations using internal systems such as SAP QM11 to verify the status and validity of claims.</li> <li>Collaborate cross-functionally with departments including Quality, Logistics, Sales, and Warranty to resolve unclear or complex deduction issues.</li> <li>Coordinate with the Controlling/Finance team to support the creation and posting of credit notes for validated claims.</li> <li>Ensure claims are accurately cleared in the customer account and properly documented for audit and reporting purposes.</li> <li>Act as a liaison between the customer and internal teams to ensure clear communication and efficient resolution of disputes.</li> <li>Continuously track and follow up on open cases to ensure timely closure and compliance with company standards and customer agreements.</li> </ul> <div align="center"> </div> <p><strong>This is what you bring to us: </strong></p> <ul> <li>Bachelor's degree in Business Administration, Finance, Supply Chain, or related field.</li> <li>3+ years of experience in <span>Deductions/Claims management, accounts receivable, or finance operations.</span></li> <li>Familiarity with SAP (especially QM11) and customer portals is highly preferred.</li> <li>Proficiency in MS Excel and other Microsoft Office tools.</li> <li>Strong analytical and problem-solving skills.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Detail-oriented with the ability to manage multiple claims simultaneously.</li> </ul><p>Applications from qualified individuals with disabilities are expressly welcome.</p> <p><b>Your contact person:</b><br> Madalena Silva, People & Organization Lisboa, PT </p> <p>Get to know us <a href="https://www.webasto.com/en-int/career.html">here</a> and find out why we are passionate about attracting talent to Webasto.<br> We look forward to receiving your online application!</p>