MPG delivers radio frequency (RF) spectrum-centric solutions at the speed of technology. We enable mission-critical communications and space-based missions with ruggedized RF components, subsystems, and turn-key solutions. Civilian government, military and commercial customers rely on MPG's deep engineering expertise, and scalable manufacturing capability to deliver what they need, when they need it. MPG operates engineering and manufacturing facilities in: Austin, TX; Columbia, MD; Ventura, CA; West Chester, OH; Salisbury, MD; Santo Domingo, Dominican Republic; and York, United Kingdom. <div class="WordSection1"> Desktop Analyst works directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team- oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts. The Desktop Analyst role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Essential Functions/Responsibilities <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Provide phone, email, desk side and remote desktop support.</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Provide prompt and courteous customer service to a diverse client base.</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Excellent diagnostic and troubleshooting skills.</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Exceptional verbal and written Communication.</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Knowledge of troubleshooting various operating systems such as Windows7 and Window 8.</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Hardware Life Cycle and Inventory of equipment</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Perform a variety of routines to moderately complex technical tasks in the installation, operation and maintenance of computer equipment and systems. </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Responsible for insuring the administration, operation, and maintenance of networked and stand-alone computer systems, providing ongoing computer support by troubleshooting hardware and software problems</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Installing hardware and software </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Be the customer contact with service providers, and overseeing the purchase of additional hardware and software systems.</li> </ul> </div> Knowledge, Skills and Abilities <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Excellent technical knowledge of network and PC hardware</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Excellent communication, excellent time management and multi-tasking skills </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Hands-on hardware troubleshooting experience.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Considerable knowledge of Windows 7 and 8.1 software, hardware, networks, etc.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Considerable knowledge of computer systems and office automation/data sharing and computer hardware and software applications</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Knowledge of local area networks (LANs) and working technical knowledge of current network protocols, operating systems and standards.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Extensive equipment support experience.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Experience with Help Desk ticketing systems </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to operate tools, components, and peripheral accessories.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Able to read and understand technical manuals, procedural documentation, and OEM guides along with the ability to create training materials as needed.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to conduct research into PC issues and products as required.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Effective interpersonal skills and relationship-building skills.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Strong written and oral communication skills.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to present ideas in user-friendly language.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Understanding of the organization’s goals and objectives.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Self-motivated and directed.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Keen attention to detail.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Analytical and problem-solving abilities.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to effectively prioritize and execute tasks in a high-pressure environment.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Experience working in a team-oriented, collaborative environment.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Strong customer-service orientation.</li> </ul> Eduction and/or Experience <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Must be a US Person (US Citizen or Permanent Resident</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Associate’s degree (Bachelor’s degree preferred) in Computer Science or related field, 2 or more year of direct experience with end user support or any combination of training and experience which meets the desired knowledge, skills, and abilities.</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">A+, Network +, and/or Microsoft Certified Professional (MCP) certification. Other certifications a plus.</li> </ul> Work Arrangement : Onsite Pay Range: - per hour Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including up to 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact <a href="mailto:[email protected]" target="_blank" rel="noopener">[email protected]</a> for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. Job Function : Information Technology

Desktop Support Analyst (Austin, TX, US, 78752) @ dover

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