About this role
Job Summary
The Client Portfolio Manager I (CPM I) supports the successful delivery and growth of a defined portfolio of medical device testing and consulting projects across Eurofins Medical Device Services. This role is a combination of portfolio coordination and project services execution, serving as a bridge between Client Portfolio Managers, Project Services Coordinators, and Operations teams.
The CPM I focuses on ensuring projects are initiated correctly, tracked effectively, and delivered with high quality and efficiency while gaining exposure to account management, financial fundamentals, and cross-functional coordination. This role is ideal for a professional who wants to build a career in client portfolio management, program coordination, and business operations within a regulated technical environment.
Key Responsibilities
Portfolio & Project Coordination
Support a defined portfolio of active client projects across multiple service lines (testing and consulting).Assist and lead project initiation, planning, execution, monitoring, and closeout activities.Maintain portfolio tracking tools, timelines, risk logs, and action registers.Ensure project documentation, scopes, and deliverables remain current and accurate.Serve as a point of coordination between Client Portfolio Managers, Project Services Coordinators, and lab/consulting operations.Project Setup & Administrative Execution
Ensure projects are correctly set up in LIMS and CRM systems.Verify completeness of project inputs: quotes, contracts, POs, payment status, samples, and documentation.Proactively follow up on missing or incorrect information to prevent delays.Maintain project records, data integrity, and traceability.Delivery Support & Quality
Support adherence to scope, schedule, and quality standards for assigned projects.Track project status and escalate risks or delays.Assist in preparing meeting materials, status reports, and client communications.Help manage documentation such as protocols, change orders, meeting minutes, and deliverables.Financial & Backlog Support
Assist in tracking project financials including POs, invoices, and backlog health.Support forecasting accuracy through timely data updates and reporting.Learn margin fundamentals by supporting scope discipline and change management processes.Client Experience Support
Contribute to a high-quality client experience by ensuring project logistics are accurate and well communicated.Support senior CPMs in maintaining clear, professional client communication.Ensure client requirements are documented and translated into operational execution.Process, Tools, and Continuous Improvement
Support the use of CRM, LIMS, and BI tools (e.g., Microsoft CRM, eLIMS, Power BI).Identify opportunities to improve workflows, templates, and project setup processes.Contribute to the development and maintenance of SOPs, templates, and playbooks.Success Metrics (KPIs)
On-time project setup and initiationAccuracy and completeness of project documentation and system entriesPortfolio visibility and data integrityOn-time milestone achievement supportReduction in project setup errors or delaysPositive internal stakeholder feedbackContribution to client satisfaction and service quality Required
2-4 years of experience in project management, operations, or client services – preferably within a laboratory, technical, or regulated environment.Proficiency with Microsoft Excel and other project tracking tools.Demonstrated organizational skills and attention to detail.Strong written and verbal communication abilities.Preferred
Bachelor’s degree in Business Administration, Management, Life Sciences, or related field.Experience with LIMS, CRM, ERP, or PSA systems.Exposure to medical device, pharmaceutical, or laboratory service industries.Basic understanding of project management methodologies or Lean/Six Sigma concepts.Key Attributes for Success
Entrepreneurial mindset with a drive for continuous improvement and operational excellence.Proactive approach, anticipates needs and takes ownership to resolve issues.Strong teamwork and interpersonal skills across cross-functional teams.Analytical and solution-oriented thinking; comfortable with data-driven decision-making.Adaptability and enthusiasm for navigating and improving evolving processes and organizational structures. What we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.