About this role
<p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Location: Chengdu, China</p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Department: Franchise Retail Operations (FRS)</p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Reporting Line: Senior Retail Operation Manager – MW</p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Scope: MW Stores –West Region</p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Grade: Assistant Manager Level</p> <h2 style="margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:13.0pt;font-family:Calibri, sans-serif;color:#4f81bd">PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION</h2> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">The Asst Manager, Retail Operations – FRS Ops is responsible for supporting sell-out performance and operational excellence across MW customer stores. While the role does not directly own store P&L, it plays a key role in influencing store productivity and commercial health by driving disciplined retail execution, inventory management, and KPI improvement.</p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">This position works closely with customer store management teams and internal Account Sales partners to ensure strong collaboration, alignment of sell-in and sell-out priorities, and consistent execution of retail standards and initiatives.</p> <h2 style="margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:13.0pt;font-family:Calibri, sans-serif;color:#4f81bd">KEY RESPONSIBILITIES</h2> <h3 style="margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif;color:#4f81bd">1. Sales & KPI Support</h3> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Support achievement of regional sell-out targets and LFL growth at store level.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Track and analyze store-level KPIs including CR%, UPT, ATV, traffic conversion, and productivity.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Identify performance gaps and propose improvement actions to Senior Manager and Area Managers.</li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Participate in regular business reviews with customer store managers.</li> </ul> <h3 style="margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif;color:#4f81bd">2. Operational Execution & Store Governance</h3> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Ensure proper execution of brand standards, SOPs, and retail initiatives in customer stores.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Monitor merchandising execution, campaign landing, and promotional compliance.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Review staffing structure, rostering efficiency, and service quality implementation.</li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Support store-level training follow-up and operational capability improvement.</li> </ul> <h3 style="margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif;color:#4f81bd">3. Inventory & Trading Coordination</h3> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Monitor store inventory health including stock turns, sell-through, and aged stock.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Support replenishment tracking and manual allocation follow-up.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Provide feedback to Merchandise and Account Sales teams regarding stock risks and opportunities.</li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Assist in markdown execution and sell-through improvement initiatives.</li> </ul> <h3 style="margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif;color:#4f81bd">4. Customer & Account Sales Collaboration</h3> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Maintain close communication with customer branch teams and key store managers.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Work collaboratively with Account Sales to align commercial priorities and action plans.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Participate in customer workshops to review business performance and improvement initiatives.</li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Act as operational bridge between HQ functions and customer store teams.</li> </ul> <h3 style="margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif;color:#4f81bd">5. Reporting & Process Discipline</h3> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Prepare weekly and monthly performance tracking reports.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Ensure data accuracy and timely reporting of store performance metrics.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Follow retail governance processes and highlight operational risks proactively.</li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Identify continuous improvement opportunities in store operations.</li> </ul> <h2 style="margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:13.0pt;font-family:Calibri, sans-serif;color:#4f81bd">SUCCESS METRICS</h2> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Improvement in store-level sell-out performance and LFL growth.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">KPI improvement including CR%, UPT, and productivity indicators.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Inventory health and reduction of aged stock exposure.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Execution consistency and compliance rate.</li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Effectiveness of collaboration with customer and Account Sales teams.</li> </ul> <h2 style="margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:13.0pt;font-family:Calibri, sans-serif;color:#4f81bd">KNOWLEDGE, SKILLS & EXPERIENCE</h2> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Minimum 5+ years of retail operations experience in multinational retail environment.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Strong understanding of retail KPIs and operational drivers.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Ability to influence external partners without direct authority.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Strong communication and stakeholder management skills.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Analytical mindset with good Excel capability.</li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Fluent in local language; working knowledge of English preferred.</li> </ul>