Purpose: Contributes to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values. The core expectations include utilizing expertise and experience to; serve and sell to customers and achieving operational excellence, flawlessly execute store operations when responsible for product flow to and from sales floor and/or cashier procedures. Key Accountabilities: <ul style="margin-bottom:11.0px"> <li>Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store.</li> <li>Complies with store policies and procedures to maintain a safe shopping and working environment.</li> <li>Collaborates productively and respectfully with team members to meet or exceed store goals.</li> <li>Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.</li> <li>Makes themselves available to support other team members when needed</li> <li>Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model.</li> <li>Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.</li> <li>Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s).</li> <li>Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards.</li> <li>Minimize loss by actively maintaining sales floor awareness while serving customers.</li> <li>Completes sales transactions quickly and accurately while adhering to cash protection procedures</li> <li>Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.</li> <li>May handle returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience.</li> <li>Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.</li> <li>Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.</li> <li>Ensures adequate supplies to create an effective stockroom environment (if applicable) and continually maintains this (including all merchandise) within and around the vicinity.</li> </ul> Knowledge, Capabilities and Experience: <ul style="margin-bottom:11.0px"> <li>Must possess and consistently exhibit the competencies relative to the position.</li> <li>Knowledge of customer service principles and processes.</li> <li>Ability to learn and adapt quickly in a fast-paced environment.</li> <li>Ability to understand and carry out oral and/or written instructions and request clarification if needed.</li> <li>Demonstrates an inspirational attitude that contributes to a positive team environment.</li> <li>Ability to build and maintain effective working relationships team members.</li> <li>Well developed ability to speak, read, comprehend, and write English</li> <li>Ability to maintain reliable and consistent attendance and punctuality.</li> <li>While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.</li> </ul> Physical Requirements: <ul style="margin-bottom:11.0px"> <li>While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.</li> <li>The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.</li> <li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.</li> </ul> Qualifications: <ul style="margin-bottom:11.0px"> <li>Must have or be pursuing a high school diploma or general education degree (GED)</li> <li>Three to six month’s experiences working in a retail environment.</li> <li>Basic numeracy, literacy, and verbal communication skills.</li> <li>Must be 16 years of age or older.</li> </ul>

P/T Retail Store Associate - Nashville, 6101, Nashville, TN (Antioch, TN, US) @ adidas

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