About this role
<div> <div> </div> <div> <p>Purpose & Overall Relevance for the Organization</p> </div> <div> <p>Support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel. </p> <p>As part of Account & Sales Operations Stream the Invoice Management Team is responsible for performing daily activities such as invoicing, unblocking invoice documents, correcting and addressing invoicing errors and support e-transportation processes for specific markets due to some legal requirements. </p> <p> </p> </div> <div> </div> <div> <p>Key Responsibilities</p> </div> <div> <ul style="list-style-type:disc"> <li> <p>Create UIT codes for e-Transportation process to Romania, Hungary and Poland; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Be in direct contact with warehouses, carriers & transportation teams to gather needed information; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Invoice management activities such as billing transmission, billing error resolution and monitoring billing due list; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Uphold relationships and communication with logistics and sales; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Maintain close contact with account operations, credit, VAT teams and business partners, to allow timely resolution of the topics (including problem resolution and root cause analysis); </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Bring ideas and support implementation of improvement opportunities; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Monitoring and following up of differences between systems interfaces; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Support ongoing projects for the implementation of technology solutions and act as key user and responsible for providing training to colleagues </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Perform financial controls over the team’s work; </p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p>Supporting and standing in for colleagues working in other teams within Acct Sales OPS; </p> </li> </ul> </div> <div> <p> </p> </div> <div> <p>Key Relationships</p> </div> <div> <ul style="list-style-type:disc"> <li> <p>GBS organization (Account and Sales Operations Teams, Credit & Collections Team, Internal Controls & Compliance); </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Sales Management Team; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Logistics; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Market Finance; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>IT & Corporate Solutions. </p> </li> </ul> </div> <div> </div> <div> <p> </p> </div> <div> <p>Knowledge, Skills and Abilities</p> </div> <div> <ul style="list-style-type:disc"> <li> <p>Strong Finance Acumen; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Experience with Microsoft office tools; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Experience with SAP; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Experience with Salesforce (ASSIST) is a plus; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Experience in a Shared Service environment or similar is a plus; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Ability to read, write and communicate in English in a business setting; </p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p>Ability to pay close attention to detail and high degree of customer orientation; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Good Problem solving and analytical skills; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Ability to meet deadlines; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Self-motivated and self-directed individual. </p> </li> </ul> </div> <div> </div> <div> <p> </p> </div> <div> <p>Requisite Education and Experience / Minimum Qualifications</p> </div> <div> <ul style="list-style-type:disc"> <li> <p>Degree in Accounting, Business Management, Finance, Economics, or related areas; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>High level of customer orientation and communication skills; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>2-3 years of working experience in providing customer support in the field of customer service, sales, or logistics; </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Broad and deep theoretical understanding of job function. </p> </li> </ul> </div> </div>