About this role
<p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><strong><u><span style="">Mission:</span></u></strong></p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><span style="">This role serves as a hands‑on Retail HR Business Partner, working closely with retail leaders and store teams to deliver end‑to‑end HR support that strengthens talent development, workforce effectiveness, and employee experience across assigned stores. It also plays a key role in new store openings and capability building, ensuring HR policies and programs are effectively implemented and continuously enhanced.</span></p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><strong><u><span style="">Key Responsibilities:</span></u></strong></p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><strong><span style=""> </span></strong></p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">1. Retail HR Business Partnering</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Act as the primary HR partner for assigned retail districts and stores, delivering timely, business‑aligned HR solutions. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Coach Store Managers on core people leadership capabilities, including workforce planning, employee engagement and ER risk prevention. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Analyze key HR metrics, identify trends and provide data‑driven insights to support business decisions. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Manage store‑level HR matters and support sensitive employee cases independently.</span></li> </ul> <p style="margin:6.0pt 0.0cm 0.0cm;Times New Roman', serif"><strong><span style="">2. Workforce Planning</span></strong><strong><span style=""> & </span></strong><strong><span style="">Talent Acquisition</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Partner with Retail leadership on workforce planning, hiring demand forecasting</span><span style="">,</span><span style=""> </span><span style="">managing store PEX while improving people productivity</span><span style="">. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Work closely with Retail TA and the business to define talent profiles and ensure hiring quality and efficiency.</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Lead HR support for new store openings to ensure staffing plans are delivered on time</span></li> </ul> <p style="margin:6.0pt 0.0cm 0.0cm;Times New Roman', serif"><strong><span style="">3. Employee Experience & Engagement</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Oversee key employee lifecycle processes to ensure a seamless experience, while maintaining compliance with local labor requirements. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Ensure the quality and accuracy of core employee information to support decision-making and operational effectiveness. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Identify engagement challenges through employee feedback, turnover trends and store observations; partner with leaders to drive targeted action plans. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Facilitate clear and timely communication of company initiatives and HR programs to enhance employee understanding and alignment.</span></li> </ul> <p style="margin:6.0pt 0.0cm 0.0cm;Times New Roman', serif"><strong><span style="">4. Performance management & Talent Development</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Drive effective implementation of performance management processes across assigned districts and stores. </span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Support Retail leadership in conducting talent reviews, succession planning and in fostering continuous talent development. </span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Provide HR insights and solutions to drive </span><span style="">talent movement and development to build up key positions’ talent pipeline</span><span style="">.</span></li> </ul> <p style="margin:6.0pt 0.0cm 0.0cm;Times New Roman', serif"><strong><span style="">5. Project Support & others</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Contribute to</span><span style=""> </span><span style="">national and regional</span><span style=""> initiatives; independently deliver HR-related </span><span style="">topics</span><span style=""> when required (e.g. policy, performance</span><span style=""> and other HR topics</span><span style="">)</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Contribute to HR systems, data management and process optimization to improve HR operational effectiveness</span></li> </ul> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><strong><u><span style="">Key Relationships:</span></u></strong></p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><strong><span style="">Internal</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Retail Business Team</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Retail COE</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">GCA HR Team</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Legal & Internal Audit Team</span></li> </ul> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><strong><span style="">External</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Headhunting vendors / recruitment agencies </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Local Government Agencies & Labor Authorities</span></li> </ul> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><strong><u><span style="">K</span></u></strong><strong><u><span style="">PI:</span></u></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Key position hiring cycle time</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Development plan completion for identified talents</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Talent movement ration</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Talent Pipeline Coverage</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">PEX%</span></li> </ul> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><strong><u><span style="">Knowledge, Skills and </span></u></strong><strong><u><span style="">Capabilities</span></u></strong><u><span style="">:</span></u></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Strong sense of ownership with a proactive and solution‑oriented mindset, demonstrating accountability in driving HR initiatives and supporting business outcomes. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Excellent analytical and problem‑solving capabilities, with the ability to address people matters independently and with sound judgment. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Creative and able to identify opportunities, challenge existing practices and provide meaningful insights to the business. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Effective communicator with strong interpersonal and influencing skills, capable of navigating conflict, and engaging stakeholders across all levels. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Business‑oriented and hands‑on, comfortable working closely with retail leaders and frontline teams to support store operations and drive people initiatives. </span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Ability to work in a fast‑paced, dynamic retail environment, with flexibility to visit stores regularly and support frontline teams when needed.</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Collaborative team player, demonstrating strong partnership and cross‑functional cooperation.</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 18.0pt;line-height:15.0pt;Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><strong><u><span style="">Requisite Education and Experience / Minimum Qualifications:</span></u></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Bachelor’s degree or above</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Minimum 3 years’ HRBP experience. Retail or FMCG industry background is preferred</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif"><span style="">Native Mandarin and fluent English</span></li> </ul>