About this role
<p style="text-align:justify"><span style="font-size:18.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#5d7fa3"><em><strong>“The world is yours with Meliá”</strong></em> </span></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">Continuing you journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences and access experiences in different destinations, while remaining part of our family.</span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">Are you ready to take the next step in your career with us?</span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#b86650"><strong>REMEMBER:</strong></span> Before applying, <span style="color:#b86650"><strong>you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process</strong></span>. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.</span></span></p> <p style="text-align:justify"> </p><p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt">En <span style="color:darkorange"><strong>Paradisus Gran Canaria</strong>,</span> redefinimos el lujo a través de experiencias únicas, sostenibles y profundamente humanas. Nuestro resort, ubicado frente al mar en un entorno natural privilegiado, combina el diseño contemporáneo con la calidez del servicio que nos caracteriza. Formar parte de nuestro equipo es contribuir a crear recuerdos inolvidables para nuestros huéspedes.</span></p> <h3> </h3> <h3><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:darkorange">Misión del puesto</span></h3> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt">Como <span style="color:darkorange"><strong>Pool Concierge</strong>,</span> serás el anfitrión/a de la zona de piscinas, asegurando una experiencia personalizada, relajante y memorable para cada huésped. Tu misión será anticiparte a sus necesidades, ofrecer un servicio impecable y contribuir activamente a que cada estancia supere sus expectativas.</span></p> <h3> </h3> <h3><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:darkorange">¿Qué tendrás que hacer?</span></h3> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt">Estas serán tus principales responsabilidades:</span></p> <ol style="list-style-type:decimal"> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><strong>Dar la bienvenida y atención personalizada</strong> a los huéspedes en la zona de piscina, incluyendo bebida de cortesía y recomendaciones adaptadas.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><strong>Gestionar la operación diaria de piscinas</strong>, asegurando el montaje y mantenimiento de hamacas, camas balinesas, toallas y amenities.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><strong>Atender y dar seguimiento a peticiones especiales</strong>, incluyendo reservas, regalos de cortesía y atención a huéspedes VIP.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><strong>Velar por el orden y limpieza del área</strong>, garantizando un entorno impecable y acogedor.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><strong>Resolver incidencias con actitud profesional</strong>, asegurando la satisfacción del cliente y comunicando acciones a los responsables.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><strong>Promover servicios del hotel</strong>, incluyendo la venta de alimentos, bebidas y camas balinesas, contribuyendo a los objetivos del departamento.</span></li> </ol> <h3><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"> <span style="color:darkorange">¿Qué buscamos?</span></span></h3> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt">Buscamos personas apasionadas por el servicio, con energía positiva y ganas de crear experiencias únicas. Si te identificas con esto, ¡queremos conocerte!</span></p> <ul style="list-style-type:disc"> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><strong>Experiencia</strong>: Al menos 1 año en un puesto similar o 2 años como ayudante de camarero/a.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><strong>Idiomas</strong>: Nivel avanzado de inglés y dominio del idioma local. Se valorará positivamente un tercer idioma.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><strong>Formación</strong>: Educación Secundaria Obligatoria o Formación Profesional de Grado Superior.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><strong>Habilidades clave</strong>:</span> <ul style="list-style-type:disc"> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt">Orientación al cliente y atención al detalle.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt">Proactividad, dinamismo y capacidad organizativa.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt">Trabajo en equipo y actitud resolutiva.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt">Flexibilidad y adaptación a diferentes perfiles de cliente.</span></li> </ul> </li> </ul><p style="text-align:justify"><span style="font-size:14.0px"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#5d7fa3"><strong>At Meliá we are all VIP</strong></span></span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><em>At Meliá Hotels International, we are committed to <strong><span style="color:#e9a579">equal opportunities between women and men</span></strong> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</em></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><em>We promote our commitment to <span style="color:#e9a579"><strong>equality and diversity</strong></span>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that <span style="color:#e9a579"><strong>diversity and inclusion among our employees are essential for our success as a global company</strong></span>.</em></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><em>Additionally, we support the sustainable growth of our industry through <span style="color:#e9a579"><strong>a socially responsible team</strong></span>. In this sense, our motto is "<span style="color:#e9a579"><strong>Towards a sustainable future, from a responsible present</strong></span>". Thanks to al our collaborators, we make it possible.</em></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "<strong><a href="https://careers.melia.com/content/Protect-your-application/?locale=en_US" target="_blank" rel="noopener">Protect Your Application</a></strong>" page.</span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">If you want to be “<span style="color:#e9a579"><strong>Very Inspiring People</strong></span>“, follow us on: </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><strong><a href="https://www.instagram.com/meliacareers/"><span style="color:#5d7fa3">INSTAGRAM</span></a> – <a href="https://www.tiktok.com/@meliahotels?_t=8jtyn0EQWQ5&_r=1" target="_blank" rel="noopener"><span style="color:#5d7fa3">TIKTOK</span> </a>– <a href="https://www.linkedin.com/company/melia-hotels-international/mycompany/"><span style="color:#5d7fa3">LINKEDIN</span></a> – <a href="https://uk.indeed.com/cmp/Meli%C3%A1-Hotels-International-1"><span style="color:#5d7fa3">INDEED</span></a> – <a href="https://www.glassdoor.co.uk/Overview/Working-at-Meli%C3%A1-Hotels-International-EI_IE665085.11,37.htm"><span style="color:#5d7fa3">GLASSDOOR</span></a></strong></span></span></p>