About this role
<p><span style="color:cornflowerblue"><em><strong>“The world is yours with Meliá”</strong></em> </span></p> <p> </p> <p>Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀</p> <p> </p> <p><span style="color:darkorange"><strong>Discover some of the benefits we offer:</strong></span></p> <p> </p> <ul style="list-style-type:disc"> <li><span style="color:darkorange"><strong>My MeliáRewards:</strong> </span>Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li> </ul> <p> </p> <ul style="list-style-type:disc"> <li><span style="color:darkorange"><strong>My MeliáBenefits:</strong> </span>Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li> </ul> <p> </p> <p>Be proud to belong to Meliá as we are proud of you 😉 </p><p><span style="color:darkorange"><strong>MISSION</strong>:</span> The <span style="color:cornflowerblue"><strong>Concierge</strong></span>, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction.</p> <p> </p> <p><span style="color:darkorange"><strong>Key Responsibilities:</strong></span></p> <ul style="list-style-type:disc"> <li> <p>Manage guest requests, anticipating needs and desires.</p> </li> <li> <p>Apply upselling and cross-selling techniques to optimize additional revenue.</p> </li> <li> <p>Personalize the guest experience and exceed expectations.</p> </li> <li> <p>Adhere to safety standards, procedures, and guest experience management tools.</p> </li> </ul> <p><span style="color:darkorange"><strong>Requirements:</strong></span></p> <ul style="list-style-type:disc"> <li> <p>Education in Tourism, Social Sciences, PR, or a related field.</p> </li> <li> <p>Excellent command of English and the local language; a third language is a plus.</p> </li> <li> <p>At least 1 year of experience as a Concierge or in Guest Experience (GEX).</p> </li> <li> <p>Passion for luxury service, attention to detail, strong communication, and problem-solving skills.</p> </li> <li> <p>Team player; preferably a member of Les Clefs d’Or.</p> </li> </ul> <p><span style="color:darkorange"><strong>What We Offer:</strong></span></p> <ul style="list-style-type:disc"> <li> <p>Dynamic and international work environment.</p> </li> <li> <p>Career development and continuous training opportunities.</p> </li> <li> <p>Initial 6-month contract with the possibility of extension.</p> </li> <li>Contract Level: CCNL Turismo, C2</li> </ul><p><span style="color:cornflowerblue"><strong>At Meliá we are all VIP</strong></span> 🌟</p> <p> </p> <p>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. </p> <p> </p> <p>Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <span style="color:darkorange"><strong>VIP </strong></span>People. </p> <p> </p> <p><em>At Meliá Hotels International, we are committed to <span style="color:darkorange"><strong>equal opportunities between women and men</strong></span> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</em></p> <p> </p> <p><em>We promote our commitment to <span style="color:darkorange"><strong>equality and diversity</strong></span>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that <span style="color:darkorange"><strong>diversity and inclusion among our employees are essential for our success as a global company</strong></span>.</em></p> <p> </p> <p><em>Additionally, we support the sustainable growth of our industry through <span style="color:darkorange"><strong>a socially responsible team</strong></span>. In this sense, our motto is "<span style="color:darkorange"><strong>Towards a sustainable future, from a responsible present</strong></span>". Thanks to al our collaborators, we make it possible.</em></p> <p> </p> <p>To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "<strong><a href="https://careers.melia.com/content/Protect-your-application/?locale=en_US" target="_blank" rel="noopener">Protect Your Application</a></strong>" page.</p> <p> </p> <p>If you want to be “<span style="color:darkorange"><strong>Very Inspiring People</strong></span>“, follow us on: </p> <p> </p> <p><strong><a href="https://www.instagram.com/meliacareers/">INSTAGRAM</a> – <a href="https://www.tiktok.com/@meliahotels?_t=8jtyn0EQWQ5&_r=1" target="_blank" rel="noopener">TIKTOK </a>– <a href="https://www.linkedin.com/company/melia-hotels-international/mycompany/">LINKEDIN</a> – <a href="https://uk.indeed.com/cmp/Meli%C3%A1-Hotels-International-1">INDEED</a> – <a href="https://www.glassdoor.co.uk/Overview/Working-at-Meli%C3%A1-Hotels-International-EI_IE665085.11,37.htm">GLASSDOOR</a></strong></p>