About this role
<p style="text-align:justify"><span style="font-size:18.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#5d7fa3"><em><strong>“The world is yours with Meliá”</strong></em> </span></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.</span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#5d7fa3"><strong>Discover some of the benefits we offer:</strong></span></span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <ul> <li style="text-align:justify;font-size:14.0pt"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#e9a579"><strong>My MeliáRewards:</strong></span> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</span></span></li> </ul> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <ul> <li style="text-align:justify;font-size:14.0pt"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#e9a579"><strong>My MeliáBenefits:</strong></span> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</span></span></li> </ul> <p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><a title="" href="https://www.melia.com/pt/hoteis/portugal/lisboa/me-lisbon?esl-k=sem-google|ng|c722967963757|mp|kme%20lisboa|p|t|dc|a177912500544|g14800287042&gclsrc=aw.ds&&gad_source=1&gad_campaignid=14800287042&gclid=CjwKCAiA55rJBhByEiwAFkY1QOwOmrtmM5GLhH8oFybWFO0ekgy6aXjrjZmg_JoVuQRZeb3MUO3LHhoC86EQAvD_BwE" target="_self">ME Lisbon,</a> the first luxury lifestyle hotel in Portugal, sits in the vibrant heart of the city, where innovation meets urban culture and service becomes an art form. </span><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray">At ME, every detail is intentional. Every moment is curated. And every team member is part of something bigger, a collective commitment to creating truly unforgettable experiences. </span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt;font-family:'trebuchet ms', geneva, sans-serif;background-color:white;color:dimgray"><strong><span style="font-size:14.0pt"><span style="font-family:'Trebuchet MS', Helvetica, sans-serif"><span style="color:#e9a579">Mission:</span></span></span> </strong>As Head Concierge, you are the architect of guest journeys. A visionary who designs and delivers destination-led experiences that surprise, inspire, and elevate every stay. A true ambassador of Lisbon, a connector of people and places, and a leader who empowers the team to achieve excellence. </span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <h3 style="text-align:justify"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong><strong><span style="font-size:14.0pt"><span style="font-family:'Trebuchet MS', Helvetica, sans-serif"><span style="color:#e9a579">What will you do? </span></span></span></strong></strong></span></h3> <p style="text-align:justify"> </p> <ul style="text-align:justify"> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>Lead and elevate</strong> all Concierge operations, ensuring flawless execution and a service culture that sets new standards.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>Inspire, mentor, and coordinate</strong> the Concierge team, fostering anticipation of guest needs and genuine personalised care.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>Curate one-of-a-kind experiences</strong>, crafted around individual guest profiles, passions, and lifestyles.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>Manage guest requests</strong> integrating upselling and cross-selling opportunities to enhance both guest satisfaction and hotel revenue.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>Handle guest incidents</strong> ensuring quick, elegant, and guest-centric resolutions.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>Champion operational excellence</strong>, aligning the team with quality, brand standards, and satisfaction goals, and developing improvement plans when needed.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>Explore trends and forge partnerships</strong>, introducing fresh, innovative, and exclusive experiences that keep ME Lisbon at the forefront of the luxury lifestyle segment.</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <h3 style="text-align:justify"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong><span style="font-size:14.0pt"><span style="font-family:'Trebuchet MS', Helvetica, sans-serif"><span style="color:#e9a579">What are we looking for?</span></span></span></strong></span></h3> <p style="text-align:justify"> </p> <ul> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>2–3 years of experience</strong> in a similar position within luxury hospitality.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>Les Clefs d’Or membership</strong> (highly valued and a strong differentiator).</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>Fluency in Portuguese and English</strong> (additional languages are a plus).</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>Exceptional knowledge of Lisbon</strong>, its culture, hidden gems, and premium offerings.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray">Experience with <strong>Opera Cloud</strong> (a plus).</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray"><strong>Strong leadership</strong>, confident decision-making, and a natural talent for connecting with people.</span></li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify"><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;background-color:white;color:dimgray">Someone who lives and breathes luxury lifestyle hospitality, who is curious, culturally aware, and passionate about creating remarkable moments.</span></li> </ul><p style="text-align:justify"><span style="font-size:14.0px"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#5d7fa3"><strong>At Meliá we are all VIP</strong></span></span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><em>At Meliá Hotels International, we are committed to <strong><span style="color:#e9a579">equal opportunities between women and men</span></strong> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</em></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><em>We promote our commitment to <span style="color:#e9a579"><strong>equality and diversity</strong></span>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that <span style="color:#e9a579"><strong>diversity and inclusion among our employees are essential for our success as a global company</strong></span>.</em></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><em>Additionally, we support the sustainable growth of our industry through <span style="color:#e9a579"><strong>a socially responsible team</strong></span>. In this sense, our motto is "<span style="color:#e9a579"><strong>Towards a sustainable future, from a responsible present</strong></span>". Thanks to al our collaborators, we make it possible.</em></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "<strong><a href="https://careers.melia.com/content/Protect-your-application/?locale=en_US" target="_blank" rel="noopener">Protect Your Application</a></strong>" page.</span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">If you want to be “<span style="color:#e9a579"><strong>Very Inspiring People</strong></span>“, follow us on: </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><strong><a href="https://www.instagram.com/meliacareers/"><span style="color:#5d7fa3">INSTAGRAM</span></a> – <a href="https://www.tiktok.com/@meliahotels?_t=8jtyn0EQWQ5&_r=1" target="_blank" rel="noopener"><span style="color:#5d7fa3">TIKTOK</span> </a>– <a href="https://www.linkedin.com/company/melia-hotels-international/mycompany/"><span style="color:#5d7fa3">LINKEDIN</span></a> – <a href="https://uk.indeed.com/cmp/Meli%C3%A1-Hotels-International-1"><span style="color:#5d7fa3">INDEED</span></a> – <a href="https://www.glassdoor.co.uk/Overview/Working-at-Meli%C3%A1-Hotels-International-EI_IE665085.11,37.htm"><span style="color:#5d7fa3">GLASSDOOR</span></a></strong></span></span></p>