About this role
<p style="text-align:justify"><span style="font-size:18.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#5d7fa3"><em><strong>“The world is yours with Meliá”</strong></em> </span></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.</span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#5d7fa3"><strong>Discover some of the benefits we offer:</strong></span></span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <ul> <li style="text-align:justify;font-size:14.0pt"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#e9a579"><strong>My MeliáRewards:</strong></span> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</span></span></li> </ul> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <ul> <li style="text-align:justify;font-size:14.0pt"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#e9a579"><strong>My MeliáBenefits:</strong></span> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</span></span></li> </ul> <p style="text-align:justify"> </p><p><span style="font-size:14.0pt">Key Responsibilities:</span></p> <ul> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Ensure RedLevel guest rooms are prepared according to preferences and special requests before arrival.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Prepare key cards, registration cards, guarantee letters, and other check-in documents.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Welcome, escort, and bid farewell to guests in coordination with the Guest Experience team.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Monitor room readiness closely with Housekeeping and inspect arrival rooms using a checklist.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Perform check-in and check-out procedures, including escorting guests to and from their rooms.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Arrange personalized guest experiences for special occasions, VIPs, and guest concerns.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Provide hotel information, assist with guest queries, and promote hotel services and facilities.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Handle travel, dining, and meeting room reservations, as well as guest administrative support.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Maintain guest accounts, bills, reports, profiles, and cash handling accurately.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Deliver food and beverage services in the RedLevel Lounge, including breakfast, high tea, and cocktails.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Ensure lounge cleanliness, table setup, stock availability, and service standards are consistently maintained.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Build strong guest relationships, gather feedback, and resolve minor complaints professionally.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Support Butler Service when required, especially for VVIP or dignitary guests.</span></li> <li style="font-size:14.0pt"><span style="font-size:14.0pt">Attend daily briefings and training sessions, and carry out other duties assigned by management.</span></li> </ul><p style="text-align:justify"><span style="font-size:14.0px"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><span style="color:#5d7fa3"><strong>At Meliá we are all VIP</strong></span></span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><em>At Meliá Hotels International, we are committed to <strong><span style="color:#e9a579">equal opportunities between women and men</span></strong> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</em></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><em>We promote our commitment to <span style="color:#e9a579"><strong>equality and diversity</strong></span>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that <span style="color:#e9a579"><strong>diversity and inclusion among our employees are essential for our success as a global company</strong></span>.</em></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><em>Additionally, we support the sustainable growth of our industry through <span style="color:#e9a579"><strong>a socially responsible team</strong></span>. In this sense, our motto is "<span style="color:#e9a579"><strong>Towards a sustainable future, from a responsible present</strong></span>". Thanks to al our collaborators, we make it possible.</em></span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "<strong><a href="https://careers.melia.com/content/Protect-your-application/?locale=en_US" target="_blank" rel="noopener">Protect Your Application</a></strong>" page.</span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">If you want to be “<span style="color:#e9a579"><strong>Very Inspiring People</strong></span>“, follow us on: </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:14.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><strong><a href="https://www.instagram.com/meliacareers/"><span style="color:#5d7fa3">INSTAGRAM</span></a> – <a href="https://www.tiktok.com/@meliahotels?_t=8jtyn0EQWQ5&_r=1" target="_blank" rel="noopener"><span style="color:#5d7fa3">TIKTOK</span> </a>– <a href="https://www.linkedin.com/company/melia-hotels-international/mycompany/"><span style="color:#5d7fa3">LINKEDIN</span></a> – <a href="https://uk.indeed.com/cmp/Meli%C3%A1-Hotels-International-1"><span style="color:#5d7fa3">INDEED</span></a> – <a href="https://www.glassdoor.co.uk/Overview/Working-at-Meli%C3%A1-Hotels-International-EI_IE665085.11,37.htm"><span style="color:#5d7fa3">GLASSDOOR</span></a></strong></span></span></p>