“The world is yours with Meliá” Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. Discover some of the benefits we offer: <ul> <li style="text-align:justify;font-size:14.0pt">My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li> </ul> <ul> <li style="text-align:justify;font-size:14.0pt">My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li> </ul> To continuously improve, we are looking for you to take on the following responsibilities: <ul> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">You ensure that our guests enjoy a seamless and outstanding hotel experience from booking and arrival through to departure and review (360° guest experience)</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">You perfect the “sensory architecture” in our public areas (e.g. lighting, music, decoration, etc.)</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">You maintain constant communication with our guests and collect their feedback</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">You share your feedback with our Guest Experience Manager and work together on improvement ideas</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">You are responsible for complaint handling</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">You respond to guest reviews on all relevant internal and external platforms</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">You take on Manager on Duty shifts</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">Salary range from 3.308€ to 3955€ gross monthly salary (depending on qualifications)</li> </ul> We develop your talents. You already bring the following experience: <ul> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">Completed vocational training as a hotel specialist, hotel management professional, or a dual study</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">You already have experience in a role within Customer or Guest Experience</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">A warm, friendly, and charming host personality with a strong service orientation and hospitality mindset</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">Strong communication skills, a sense of responsibility, and quality awareness</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">Commercial awareness combined with an eye for aesthetics</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">Strong intercultural competence</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">Very good German and English skills; Spanish and/or additional foreign languages are an advantage</li> <li style="font-family:'trebuchet ms', geneva, sans-serif;font-size:14.0pt;color:dimgray">Confident handling of Microsoft Office; knowledge of Opera PMS is an advantage</li> </ul> At Meliá we are all VIP At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "<a href="https://careers.melia.com/content/Protect-your-application/?locale=en_US" target="_blank" rel="noopener">Protect Your Application</a>" page. If you want to be “Very Inspiring People“, follow us on: <a href="https://www.instagram.com/meliacareers/">INSTAGRAM</a> – <a href="https://www.tiktok.com/@meliahotels?_t=8jtyn0EQWQ5&_r=1" target="_blank" rel="noopener">TIKTOK </a>– <a href="https://www.linkedin.com/company/melia-hotels-international/mycompany/">LINKEDIN</a> – <a href="https://uk.indeed.com/cmp/Meli%C3%A1-Hotels-International-1">INDEED</a> – <a href="https://www.glassdoor.co.uk/Overview/Working-at-Meli%C3%A1-Hotels-International-EI_IE665085.11,37.htm">GLASSDOOR</a>

Guest Service Manager (m/w/d) - Meliá Frankfurt City (Frankfurt, DE) @ Melia Hotels International

About this role

Ready to apply?