About this role
<p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.</strong></span></p> <p> </p> <p><span style="font-size:28.0px;font-family:arial, helvetica, sans-serif"><strong>Partner Insight Analyst</strong> </span></p> <p> </p><div> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span><span>As </span><span>a</span><span> </span><span>Partner Insight Analyst</span><span> within Bayer Crop Science’s Product Supply organization,</span><span> y</span><span>ou will analyze and measure the effectiveness of existing business processes and develop sustainable, </span><span>repeatable</span><span>,</span><span> and quantifiable business process improvements. </span><span>You will r</span><span>esearch</span><span> best business practices within and outside the organization to </span><span>establish</span><span> benchmark data. </span><span>You will </span><span>also </span><span>c</span><span>ollect and analyze process data to </span><span>initiate</span><span>, </span><span>develop</span><span> and recommend business practices and procedures that focus on enhanced safety, increased </span><span>productivity</span><span>,</span><span> and reduced cost.</span><span> </span><span>You’l</span><span>l</span><span> </span><span>d</span><span>etermin</span><span>e</span><span> how</span><span> </span><span>new informatio</span><span>n</span><span> technologies can support reengineering business processes. </span><span>You m</span><span>ay specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measurement, and/or process-driven systems requirements.</span></span><span> </span></span></p> </div> <div> <p> </p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span><span>This role is accountable to improve </span><span>the customer</span><span> experience for our Seedsman, Dealers and Growers by </span><span>leveraging</span><span> data insights and driving improvements to enhance their experience while balancing opportunities against business deliverables. This role will execute the Product Supply Voice of the Partner survey process, will support cross-functional customer effort processes and the associated data, and is accountable to drive improvements in the NA Customer Effort scores. This role executes the Be Heard employee surveys and analysis guiding leadership on improvements to increase engagement</span></span><span> </span></span></p> </div> <div> <p> </p> </div> <div> <p><strong><span style="font-family:arial, helvetica, sans-serif"><span>YOUR TASKS AND RESPONSIBILITIES </span><span> </span></span></strong></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>The primary responsibilities of this role are to: </span><span> </span></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Build, execute, & analyze Employee & Partner surveys</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Monitor multiple sources of Voice of the Partner (VOP) feedback, including customer surveys, frontline staff input, product reviews, interaction, and transactional content to identify and assess gaps in the customer experience</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Lead and manage an "always-on", closed-loop process to collect and synthesize partner feedback</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Manage partner communication with regards to the actions taken in response to their feedback</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Partner with Customer Experience Stakeholders to share findings, understand mutual programs-in-process, and identify trends and friction points for our customers</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Interpret customer feedback-Identify themes, insights, and implications for our business</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Develop customer insights reports and regularly distribute reports to stakeholders</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Deliver the most real-time, actionable insights possible leveraging reports, tools, and resources available</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Link the insights from VOC feedback throughout the customer journey to metrics and helps to drive the development of new and improved business processes to address customer pain points and, thereby, improve the customers’ net promoter score</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Attend, participate, & lead cross functional meetings, including process improvement working groups Identify additional opportunities to collect unstructured customer feedback outside of surveys</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Assist in development & reporting on CX metrics across lines of business</span><span> </span></span></p> </li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"> </span></p> </div> <div> <p><strong><span style="font-family:arial, helvetica, sans-serif"><span>WHO YOU ARE</span><span> </span></span></strong></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>Bayer seeks an incumbent who possesses the following:</span><span> </span></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"> </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>Required:</span><span> </span></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Bachelor of Science in Business Administration, Agriculture, or related field</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Minimum of 2 years of experience in customer service, product supply, or project management with a focus on Customer experience</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Strong leadership with proven track record of managing and leading projects</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Strong analytic capability</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Ability to understand, prioritize, and manage complexity </span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Strong verbal and written communication skills</span><span> </span></span></p> </li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"> </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>Preferred:</span><span> </span></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Master’s degree in relevant field</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Salesforce & Qualtrics experience</span><span> </span></span></p> </li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"> </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>Employees can expect to be paid a salary of approximately $96k-144k. Additional compensation may include a bonus or incentive program (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.. This salary (or salary range) is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.</span><span> </span></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"> </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>This posting will be available for application until at least 7/7/26.</span><span> </span></span></p> </div><table style="width:970.0px" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="vertical-align:top" colspan="4"> </td> <td style="vertical-align:top"> </td> </tr> <tr> <td style="vertical-align:top" colspan="4"><span style="font-family:arial, helvetica, sans-serif"><strong><span style="font-size:16.0px">YOUR APPLICATION</span></strong></span></td> <td style="vertical-align:top"> </td> </tr> <tr> <td style="vertical-align:top" colspan="4"> </td> <td style="vertical-align:top"> </td> </tr> </tbody> </table> <table style="width:970.0px;height:399.25px" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:212.125px"> <td style="text-align:justify;vertical-align:top" colspan="4"> <p><span style="font-size:14.0px;font-family:arial, helvetica, sans-serif">Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Health for all, Hunger for none, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer. <br>To all recruitment agencies: Bayer does not accept unsolicited third party resumes.<br> <br>Bayer is an Equal Opportunity Employer/Disabled/Veterans<br> <br>Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. </span></p> </td> <td style="vertical-align:top"> </td> </tr> <tr> <td style="text-align:justify;vertical-align:top" colspan="4"><span style="font-size:14.0px;font-family:arial, helvetica, sans-serif">Equal Opportunity Employer Statement: Notice for U.S. Visitors: All information on this site is subject to compliance with local rule and regulations as they may vary from time to time and across different geographies, including, without limitation, U.S. Executive Orders.</span></td> <td style="vertical-align:top"> </td> </tr> <tr style="height:23.3906px"> <td style="text-align:justify;vertical-align:top" colspan="4"> </td> <td style="vertical-align:top"> </td> </tr> <tr style="height:23.3906px"> <td style="text-align:justify;vertical-align:top" colspan="4"><span style="font-size:14.0px;font-family:arial, helvetica, sans-serif">Bayer is an E-Verify Employer.</span></td> <td style="vertical-align:top"> </td> </tr> <tr style="height:23.3906px"> <td style="vertical-align:top" colspan="4"> </td> <td style="vertical-align:top"> </td> </tr> <tr style="height:23.3906px"> <td style="text-align:justify;vertical-align:top" colspan="4"> </td> <td> </td> </tr> <tr style="height:23.3906px"> <td style="vertical-align:top" colspan="4"> </td> <td style="vertical-align:top"> </td> </tr> <tr style="height:23.3906px"> <td style="vertical-align:top;width:150.0px"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:14.0px"><strong>Location:</strong></span></span></td> <td style="vertical-align:top;width:200.0px" colspan="3"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:14.0px">United States : Missouri : Creve Coeur </span></span></td> <td style="vertical-align:top"> </td> </tr> <tr style="height:23.3906px"> <td style="vertical-align:top;width:150.0px"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:14.0px"><strong>Division:</strong></span></span></td> <td style="vertical-align:top;width:150.0px" colspan="3"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:14.0px">Crop Science </span></span></td> <td style="vertical-align:top"> </td> </tr> <tr style="height:23.3906px"> <td style="vertical-align:top;width:150.0px"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:14.0px"><strong>Reference Code:</strong></span></span></td> <td style="vertical-align:top;width:150.0px" colspan="2"><span style="font-family:arial, helvetica, sans-serif">873890 </span></td> <td style="vertical-align:top"> </td> <td style="vertical-align:top"> </td> </tr> </tbody> </table> <table style="width:970.0px" border="0" cellspacing="1" cellpadding="1" align="left"> <tbody> <tr> <td colspan="3"> </td> </tr> <tr> <td colspan="3"> </td> </tr> <tr> <td colspan="3"><span style="font-size:16.0px;font-family:arial, helvetica, sans-serif"><strong>Contact Us</strong></span></td> </tr> <tr> <td style="vertical-align:top" colspan="4"> </td> <td style="vertical-align:top"> </td> </tr> <tr> <td style="vertical-align:top;width:150.0px"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:14.0px"><strong>Email:</strong></span></span></td> <td style="vertical-align:top;width:150.0px" colspan="2" rowspan="1"><span style="font-family:arial, helvetica, sans-serif">[email protected] </span></td> </tr> </tbody> </table>