<div>This role offers a hybrid work arrangement (3 days remotely and 2 days in the office each week) for candidates within a commutable distance, as well as remote opportunities.</div> Training Schedule: Monday through Friday: 8:00 a.m. – 4:30 p.m. EST Post-Training Schedule: Monday through Friday: 8:30 a.m. – 5:00 p.m. EST <div> </div> <div>Compensation is commensurate with experience</div> Kickstart your career with a company that is committed to your success. As a Claim Representative I, APD (Auto Physical Damage), you'll play an important role in helping customers during unexpected situations while building valuable professional skills in communication, problem-solving, and decision-making. We provide comprehensive training, supportive leadership, and a clear career path designed to help you grow. For ambitious individuals who demonstrate strong performance and a passion for learning, opportunities for advancement can come quickly. Join a team where your contributions matter and your career potential is unlimited. Sign-On Bonus Available! We’re offering a sign-on bonus for Claim Representative, APD In This Role, You Will <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Deliver an exceptional customer experience by providing service aligned with established standards and expectations</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Communicate clearly, concisely, and empathetically across phone and written interactions</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Identify customer needs and service opportunities, responding with urgency and care</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Demonstrate strong system discipline, including log-in management, availability, and time tracking to meet service levels</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Investigate, evaluate, and resolve low-complexity physical damage claims accurately and efficiently</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Utilize claims systems and tools to manage assigned caseload effectively</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Contact relevant parties to support accurate coverage and liability determinations and identify potential exposures</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Maintain timely, accurate claim documentation and diaries, meeting open and close targets</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Adhere to all internal claims handling guidelines and external regulatory requirements</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Participate in training and development to build technical knowledge and skills</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Use Guidewire (GW) claims systems for documentation, task management, and coverage verification</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Contribute to a positive, customer-first team environment by sharing knowledge and supporting team success</li> </ul> What You Bring to the Role <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:12.0pt;font-family:verdana, geneva, sans-serif">0–2 years of related experience, or an associate degree with 2–4 years of relevant experience; a bachelor’s degree in a related field or an equivalent combination of education and experience is also preferred but not required</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Basic understanding (or ability to quickly learn) auto policy coverages and exclusions related to low-complexity claims</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Ability to identify claim types, liability indicators, and required documentation for proper handling</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Strong communication skills with the ability to demonstrate empathy and professionalism in all interactions</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Effective time management and organizational skills to manage caseload and meet productivity expectations</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Attention to detail and ability to maintain accurate documentation</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Ability to recognize potential fraud indicators and escalate appropriate</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Comfort working with systems/technology, including claims platforms like Guidewire</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Proven reliability, accountability, and professionalism</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">A positive, solutions-oriented mindset with strong teamwork and collaboration skills</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Flexibility and adaptability in a fast-paced, customer-focused environment</li> </ul> ***Your Health, Your Wellbeing—Fully Supported*** <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">$0 Premium Medical Plan Option Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you.</li> </ul> <div> </div> Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter. Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered. Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts. Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority. Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide. #MAPFRE123 Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Pay Range $45,000 - $57,000 (non-exempt) If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at <a href="mailto:[email protected]">[email protected]</a>. We are proud to be an equal opportunity employer.

Claim Rep I, PD (Hybrid or Remote) (Webster or Remote, MA, US) @ MAPFRE

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