About this role
<p>We’re flexible! We’re happy to receive applications in English or German.</p> <p> </p> <p><strong>Your tasks:</strong><br>You support the Service Manager of the Leipzig Touchpoint on the day to day and project activities. You will embark on a 3 to 6 months training plan where we explain you our End-User Workplace landscape. In this role you identify yourself as onsite support person for the End-User Workplace services for our internal users, thus on-site presence is required in mainly in our Leipzig office and occasionally when required at the back-up office located in Halle. With your polite, hands-on mentality and professional appearance, you ensure the acceptance, analysis and answering of inquiries of our internal users by walk-in our Leipzig Touchpoint or onsite at our Office location in Leipzig. Your tasks include providing hands on laptop, mobile phone and meeting room support, on/offboarding of employees, maintaining the IT devices storage rooms and performing the IT inventory. You have the will to constantly expand and deepen your knowledge. In doing so, you receive a great deal in return for your outstanding performance from your team. <br> <br>After all, we value the exchange of ideas, being there for each other and encouraging each other to become better. We call it: the exchange mindset. </p> <p> </p> <p><strong>Your skills:</strong></p> <ul> <li>Ongoing studies related to Economics or IT</li> <li>Excellent service orientation as well as communication skills in German and English both written and spoken is required</li> <li>A great team spirit and flexibility when required to achieve goals and complete assignments</li> <li>Good IT skills in Office365, Windows and Application Management</li> <li>Adhering to policies and procedures and upholding organizational values</li> <li>Will to learn, take ownership and drive things forwards</li> <li>Experience in IT support and in the use of an ITSM (IT Service Management) tool is appreciated.</li> <li>Knowledge about ITIL processes and incident management skills are a plus</li> <li>Knowledge about agile way of working is a plus </li> </ul> <p><br><strong>Why join us?</strong></p> <ul> <li>An attractive hourly wage (15€/h during Bachelor, 16€/h during Master)</li> <li>A good work-life balance thanks to flexible working hours</li> <li>Flexible mobile working arrangements</li> <li>A place in a dynamic and international team within the EEX Group and Group Deutsche Börse</li> <li>A perspective in the constantly growing and developing energy industry</li> </ul>