About this role
<p> </p> <p class="MsoNormal"><strong><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Your area of work</span></strong></p> <p class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">At Deutsche Börse, we don’t just support financial markets—we keep them running. Every second counts. Every connection matters. As a <strong>Client</strong> <strong>Service</strong> <strong>Manager</strong> in Prague, you’ll join a highly professional team that ensures seamless trading for clients around the globe. When systems stall, millions are on the line—and we’re the first line of defense.</span></p> <p class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">If you're quick to learn, thrive under pressure, and take pride in delivering exceptional service, this is your opportunity to make a direct impact on the financial world.</span></p> <div class="MsoNormal" style="text-align:center" align="center"><hr align="center" size="2" width="100%"></div> <p class="MsoNormal"><strong><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Your responsibilities</span></strong></p> <p class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">You’ll be more than just a technical support contact—you’ll be a <strong>strategic partner</strong> to some of the biggest financial institutions in the world. You’ll:</span></p> <ul style="margin-top:0.0in" type="disc"> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Champion client needs across departments.</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Solve time-sensitive challenges with precision and professionalism.</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Guide clients through change and growth in an evolving technical ecosystem.</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Keep cool when the stakes are high—and they’re always high.</span></li> </ul> <p class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">This role is ideal for:</span></p> <ul style="margin-top:0.0in" type="disc"> <li class="MsoNormal"><strong><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Resilient professionals</span></strong><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif"> with experience in client service or tech-adjacent roles.</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Fast learners who want to grow into a specialized field.</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Tech-savvy communicators with a sense of ownership and urgency.</span></li> </ul> <div class="MsoNormal" style="text-align:center" align="center"><hr align="center" size="2" width="100%"></div> <p class="MsoNormal"><strong><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Your profile</span></strong></p> <p class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">We’re not listing technical checkboxes here. We’re looking for people who:</span></p> <ul style="margin-top:0.0in" type="disc"> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Have strong communication skills and enjoy client interaction.</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Can stay focused and proactive—even under pressure.</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">A strong sense of team spirit is essential</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Love problem-solving and can connect dots across systems and teams.</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Are excited by the idea of working where <strong>technology meets financial impact</strong>.</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;line-height:115%;font-family:'Arial', sans-serif">Speak English and German fluently.</span></li> </ul> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif">You can look forward to our benefit package:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Hybrid Work and Flexible working hours </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Work from abroad - 12 days of remote work from EU countries per year </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Pension fund contribution - 3% of your gross salary (5% after 5 years with us) </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Health & Wellbeing - fully covered Multisport card, life & accident insurance, 100% salary contribution during sick leave (up to 56 days) </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">25 vacation days </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Mobility - fully covered public transport in Prague & free parking </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Flexible Benefit Account (Pluxee) - 1200 per month </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Group Share Plan - discount on company shares </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;line-height:115%;font-family:Arial, sans-serif">Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget </span></p> </li> </ul> <div class="MsoNormal" style="text-align:center" align="center"><hr align="center" size="2" width="100%"></div>