About this role
<p>We’re flexible! We’re happy to receive applications in English or German.</p> <p> </p> <p><strong>Your tasks:</strong><br>As a Business Analyst / Product Support with the focus on the Customer Portal & Digital Onboarding Platform, you support the continuous development and operation of our JIRA Customer Portal and Fenergo-based client onboarding landscape. You work closely with product owners, senior analysts, IT, legal and business stakeholders, contributing to requirement documentation, backlog preparation, testing and delivery activities within a clearly defined scope.<br>The role focuses on execution, analysis and coordination, operating within established frameworks, priorities and governance.</p> <p><span style="text-decoration:underline">Product Ownership & Value Delivery:</span></p> <ul> <li>Support product owners in maintaining and refining the product backlog<br>for the JIRA Customer Portal and Fenergo (CLM / KYC / Client Onboarding)</li> <li>Prepare, document, and structure requirements (epics, features, user stories) based on defined inputs and priorities.</li> <li>Support sprint and release activities, including planning and documentation.</li> <li>Review delivered increments against defined acceptance criteria.</li> </ul> <p><span style="text-decoration:underline">Business Analysis & Requirements Engineering:</span></p> <ul> <li>Collect, analyze and document functional and non-functional requirements under guidance.</li> <li>Support modeling of client journeys, processes and data flows using existing standards and templates.</li> <li>Assist with impact analysis across systems and stakeholders.</li> <li>Prepare test cases and support User Acceptance Testing (UAT).</li> </ul> <p><span style="text-decoration:underline">Client Journey & Digital Enablement:</span></p> <ul> <li>Support the optimization of client-facing and internal onboarding journeys by identifying improvement opportunities.</li> <li>Contribute to initiatives aimed at reducing friction and improving transparency in onboarding processes.</li> <li>Support communication and alignment between business, IT and vendors on operational topics.</li> </ul> <p> </p> <p><strong>Your skills:</strong></p> <ul> <li>First professional experience (approx. 1–3 years) as Business Analyst, Product Analyst, or in a similar role</li> <li>Initial exposure to customer portals, onboarding solutions or workflow-based platforms (Fenergo is a plus)</li> <li>Experience in agile delivery environments is an advantage</li> <li>Structured analytical thinking and attention to detail</li> <li>Ability to document requirements clearly and work with predefined frameworks</li> <li>Good communication skills and collaborative working style</li> <li>Very good English skills; German is an advantage</li> </ul> <p> </p> <p><strong>Why join us?</strong></p> <ul> <li>Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events</li> <li>Flexible mobile working arrangements in a divers team</li> <li>Personal development thanks to extensive further training opportunities</li> <li>A place in a dynamic and international team within EEX Group and Deutsche Börse Group</li> <li>A long-term perspective in the constantly growing and evolving energy</li> <li>Bespoke onboarding plan</li> </ul>