About this role
<p style="text-indent:-113.4pt;margin:0.0in 0.0in 0.0in 113.4pt;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif">Division/section</p> <p style="text-indent:-113.4pt;margin:0.0in 0.0in 0.0in 113.4pt;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><a name="mrkDivision2"></a>Post Trading, <a name="mrkActivity1"></a>Clearstream Fund Services, Customer Operations Singapore</p> <p style="text-indent:-113.4pt;margin:0.0in 0.0in 0.0in 113.4pt;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"> </p> <p style="text-indent:-113.4pt;margin:0.0in 0.0in 0.0in 113.4pt;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif">Field of activity</p> <p style="margin:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><a name="mrkActivity2"></a>Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardization, automation and straight-through processing of investment fund orders. Being part of the Global Funds Operations Team, you will be responsible for Hedge Funds trades and transfers from beginning to end, carrying out the Front office, Middle office and Settlement functions, customer queries, client account set up and maintenance and mandatory corporate actions and share events.</p> <p style="margin:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"> </p> <h1 style="margin:0.0in 0.0in 0.0in 113.4pt;text-indent:-113.4pt;font-size:10.0pt;font-family:Arial, sans-serif"><a name="mrkTasks1"></a><span style="font-family:'News Gothic GDB', sans-serif">Tasks/responsibilities</span></h1> <p style="margin:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><a name="mrkTasks2"></a><a name="mrkQualifications1"></a><u><span style="font-family:'News Gothic GDB Regular', sans-serif"> </span></u></p> <p style="margin:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><u><span style="font-family:'News Gothic GDB Regular', sans-serif">Operational activities</span></u></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Process Trade & Transfer orders from customers</span><span style="font-family:'News Gothic GDB Regular', sans-serif"> </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Perform document completion for trades & transfers along with verification</span><span style="font-family:'News Gothic GDB Regular', sans-serif"> </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Process incoming trades related cash and incoming transfer requests</span><span style="font-family:'News Gothic GDB Regular', sans-serif"> </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Trace pending transactions and settle transactions on receipt of contract note</span><span style="font-family:'News Gothic GDB Regular', sans-serif"> </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Process corporate action shares and cash events promptly and accurately</span><span style="font-family:'News Gothic GDB Regular', sans-serif"> </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Be risk aware and take all steps necessary to minimise errors including fully complying with existing procedures and staying aware of procedure change</span><span style="font-family:'News Gothic GDB Regular', sans-serif"> </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Assist in documenting team procedures and in project works, when required</span><span style="font-family:'News Gothic GDB Regular', sans-serif"> </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Day to day decision making guided by policies, procedures and business plans as well as managing exceptional cases </span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"> </p> <p style="margin:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><u><span style="font-family:'News Gothic GDB Regular', sans-serif">Customer Service</span></u></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Investigate, monitor, record and resolve simple queries/issues raised by the client via phone calls and emails</span><span style="font-family:'News Gothic GDB Regular', sans-serif"> </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Provide the highest standard of service in all dealings with the client</span><span style="font-family:'News Gothic GDB Regular', sans-serif"> </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Undertake reviews of client’s activity, utilisation of products to suggest changes/improvements and identify development and training requirements</span><span style="font-family:'News Gothic GDB Regular', sans-serif"> </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><span style="font-family:'News Gothic GDB Regular', sans-serif">Role model to the rest of the team in living up to the values to the company and guidance of team members. </span></li> </ul> <p style="text-align:justify;margin:0.0in 0.0in 0.0in 113.4pt;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"> </p> <p style="text-align:justify;text-indent:-113.4pt;margin:0.0in 0.0in 0.0in 113.4pt;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif">Qualifications/required skills</p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"><a name="mrkQualifications2"></a><a name="mrkInfo2"></a>Years of Experience: Minimum 3 years</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif">Education Qualifications: Diploma, university degree and/or a comparable qualification</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif">Team leader or managerial experience, leadership, coaching and mentoring skills are an advantage </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif">Banking experience and/or knowledge of investment funds industry is an advantage </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif">Pro-active attitude with strong problem-solving skills, accuracy and ability to work independently and as part of a team in an international environment </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif">Ability to multi-task and work under pressure to meet tight deadlines </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:'News Gothic GDB Regular', sans-serif">Customer oriented with excellent telephone, communication and negotiation skills</span><span style="font-size:10.0pt;font-family:'News Gothic GDB Regular', sans-serif"> </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:'News Gothic GDB Regular', sans-serif">Working on early shift to support Australian market may be required</span><span style="font-size:10.0pt;font-family:'News Gothic GDB Regular', sans-serif"> </span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif"> </p> <p style="text-align:justify;text-indent:-113.4pt;margin:0.0in 0.0in 0.0in 113.4pt;font-size:10.0pt;font-family:'News Gothic GDB', sans-serif">Location: <a name="mrkLocation2"></a>Singapore <a name="mrkInfo1"></a></p>