About this role
<p>We’re flexible! We’re happy to receive applications in English or German.</p> <p> </p> <p>To strengthen our IT Operation Processes and Automation team, we are looking for an ICT Change Management Officer (Senior Professional) (f/m/d) to support the operational execution of a stable and compliant ICT Change Management process. <br>In this role, you will take on a key operational function within ICT Change Management in a highly regulated environment. You will help ensure that ICT changes are implemented in a controlled and transparent manner and in line with governance, ICT risk and DORA requirements. </p> <p> </p> <p><strong>Your tasks: </strong></p> <ul> <li>Operational management and monitoring of the ICT Change Management process, including CAB processes, as well as the ongoing review, assessment and coordination of ICT changes within the team</li> <li>Contributing to the further development of the ICT Change Management process in support of regulatory and organizational requirements</li> <li>Maintaining and coordinating group-wide maintenance windows, change plans and change calendars in close collaboration with IT Operations, IT Products, operational business units, and Risk, Compliance and ICS functions</li> <li>Supporting internal and external audits through structured documentation and robust evidence</li> <li>Creating, analyzing and further developing KPIs and reports to increase operational transparency using Jira and Power BI</li> <li>Contributing to the further development of tooling, automation and process support within the IT Service Management environment (e.g. Jira, GitHub, ServiceNow) </li> </ul> <p>After all, we value the exchange of ideas, being there for each other and encouraging continuous improvement, we call it: the exchange mindset!</p> <p> </p> <p><strong>Your skills: </strong></p> <ul> <li>Completed degree in business informatics, IT management or a comparable field</li> <li>Good understanding of change, governance and control models in a regulated IT environment; experience with DORA is an advantage</li> <li>Experience in the operational management and coordination of IT- or ICT-related processes</li> <li>Experience working with audit, compliance, risk or control functions</li> <li>Ability to translate regulatory requirements into pragmatic and operationally viable processes</li> <li>Strong teamwork and communication skills as well as a confident professional presence</li> <li>Fluent German and English skills (B2)</li> <li>Ideally, experience in automating and analyzing ITSM processes and data, e.g. using scripting, low-code/no-code solutions, or query languages such as JQL or AQL </li> </ul> <p> </p> <p><strong>Why join us?</strong></p> <ul> <li>Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events</li> <li>Flexible mobile working arrangements in a divers team</li> <li>Personal development thanks to extensive further training opportunities</li> <li>A place in a dynamic and international team within EEX Group and Deutsche Börse Group</li> <li>A long-term perspective in the constantly growing and evolving energy</li> <li>Bespoke onboarding plan</li> </ul>