Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons </li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">MORE employee discounts on lodging, food, gear, and mountain shuttles</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">401(k) Retirement Plan </li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Employee Assistance Program</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent training and professional development</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Referral Program </li> </ul> Full Time roles are eligible for the above, plus: <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Free ski passes for dependents</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Critical Illness and Accident plans</li> </ul> Job Summary Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company. Job Specifications: <ul> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Starting Wage: $88,868.83 - $139,582.01 + annual bonus</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Employment Type: Year Round </li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Shift Type: Full Time hours available</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Minimum Age: At least 18 years of age </li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Housing Availability: Yes</li> </ul> Job Responsibilities: Leading Rooms Team <ul> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Functions as the strategic business leader of the property’s Rooms Operations; areas of responsibility include Front Office, Valet, Business Center, Recreation/Health Club and Housekeeping.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Monitors and promotes room rates, specials, and promotions.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Works with direct reports (e.g., department heads) to develop and implement departmental strategies.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Champions the brand’s service vision for product and service delivery and verifies alignment amongst the Rooms leadership teams.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Develops systems to enable employees to understand guest satisfaction results.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Monitors employee satisfaction.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Performs other duties, as assigned, to meet business needs.</li> </ul> Managing Profitability <ul> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Analyzes service issues and identifies trends.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Reviews and audits expenses.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> </ul> Managing Revenue Goals <ul> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Monitors Rooms operations sales performance against budget.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Reviews reports and financial statements to determine Rooms operations performance against budget.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li> </ul> Ensuring and Providing Exceptional Customer Service <ul> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Responds to and handles guest problems and complaints.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Uses personal judgment and expertise to enhance the customer experience.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Stays available to solve problems and/or suggest alternatives to previous arrangements.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Interacts with guests to obtain feedback on product quality and service levels.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Ensures that employees understand expectations and parameters for Room duties.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li> </ul> Managing and Conducting Human Resources Activities <ul> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Interviews and hires employees.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Ensures employees are treated fairly and equitably.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Identifies talents of direct reports and their teams, and assists with their growth and development plans.</li> </ul> Job Requirements: <ul> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li style="font-size:12.0pt;font-family:'Times New Roman', serif">Proficiency in English</li> </ul> The expected pay range is $88,868.83 - $139,582.01 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 514656 Reference Date: 05/05/2026 Job Code Function: Leadership - Lodging Ops

Director of Rooms - The Hythe, A Luxury Collection Resort (Vail, CO, US) @ Vail Resorts

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