About this role
<div></div><p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">Our Service & Partner Management team intends to recruit a Service Management Senior Specialist.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;color:#212e3e">What you will do:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Monitor service performance and ensure compliance with SLAs within the Global Business Services (GBS) service catalogue</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Analyse data and identify performance deviations</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Keep the service catalogue updated and aligned with the operating model</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Drive service management governance rituals and follow-up meetings with key stakeholders</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Monitor the quality of services delivered</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Work closely with internal GBS teams</span></li> </ul> <p style="text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px;margin:0.0cm 0.0cm 8.0pt 0.0px"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;color:#212e3e">Employment Type:</span></strong><span style="color:#212e3e"> </span><span style="font-size:11.0pt;color:#212e3e">Full-time</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;color:#212e3e">Work Site:</span></strong><span style="font-size:11.0pt;color:#212e3e"> </span><span style="font-size:11.0pt;color:#212e3e">Lisbon </span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;color:#212e3e">What are we looking for (key skills):</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Degree in Management, Economics, or other financial-related fields</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Strong analytical skills, proficiency in MS Excel and PowerPoint</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Good communication skills and stakeholder management ability</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Fluency in English (mandatory)</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Experience and/or interest in Service Management</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Team spirit and a collaborative mindset</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Proactive, autonomous, and continuous improvement mindset</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Proficiency/experience in Power BI</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Knowledge of Spanish</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Experience with ticketing tools (back-office perspective)</span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with </span><a href="https://edp.com/en/careers/inside-edp"><span style="font-size:11.0pt;color:#212e3e">our purpose</span></a><span style="font-size:11.0pt;color:#212e3e">.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;color:#212e3e">Equal opportunities for all</span></strong></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;color:#212e3e">Need more reasons</span><span style="color:#212e3e"> </span></strong><strong><span style="font-size:11.0pt;color:#212e3e">to apply?</span></strong></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">As a top employer we:</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;</span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Top employer certification by Top Employers Institute</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Part of the Bloomberg Gender-Equality Index</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Global certification as a family-responsible company by Fundación Másfamília</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Top 100 Workplaces by Houston Chronicle</span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">Discover </span><a href="https://edp.com/en/media/edp-stories/our-recruitment-tips"><span style="color:#212e3e">our tips</span></a><span style="font-size:11.0pt;color:#212e3e"> to enhance your performance during the recruitment process and apply until <strong>06/07/2026</strong> if you think you are the right fit for this opportunity.</span></p>