About this role
<p style="margin:0.0cm;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;color:black">Our Benefits – What We Offer You?</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Employer-Paid Private Pension Plan (BES) – Full employer contribution to support your long-term financial well-being.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Additional Leave Days – Including birthday leave, moving day leave, and administrative leave to support work–life balance.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Employee Well Being & Support Programs – Offering psychological support for employees and their families, along with well</span><span style="font-size:10.0pt;font-family:'Cambria Math', serif;color:black">‑</span><span style="font-size:10.0pt;color:black">being seminars to enhance overall mental and emotional health.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Global Learning Platform – Siegwerk Learning Hub – Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Social Benefits – Marriage allowance, child allowance, and an annual Ramadan market gift card.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Corporate Benefits Platform – Exclusive discounts and special offers from partner brands.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Multisport Card – Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</span></li> </ul> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;color:black">Your Tasks – What You can expect as Customer Service Specialist?</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">charging thereof, invoicing managing receivables including reminders etc.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Handle credit notes, bonus, statistics, market- and customer analysis</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Deal with customers for order processing issues</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Ensure claims management and coordination with technical and sales managers</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Ensure continuous customer data management / active participation in maintaining customer contacts</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Provide support to the sales and technology managers handling and coordinating a variety of situations</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Ensure sales measures (e. g. price increase) are aligned</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Provide price calculations / preparations – coordination of prices within customer group; prepare and send quotations</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Manage the returnable containers</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Prepare sales presentations under direction of sales managers/technology managers</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 60.0pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;color:black">Your Profile – What do You bring as <span style="font-size:10.0pt;color:black">Customer Service Specialist</span>?</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Bachelor's degree in business administration, supply chain management, or a related field </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Experience in export sales operations</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Knowledge of sales processes, including order processing, inventory management, and shipment tracking </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">SAP knowledge is a must</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-size:10.0pt;color:black">Ability to work independently and prioritize multiple tasks in a fast-paced environment</span></li> </ul> <p style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px;margin:0.0cm 0.0cm 0.0cm 32.4px"> </p>