Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. カスタマーサービススペシャリスト ポジション CMA CGMグループの一員である CMA CGM JAPAN株式会社では、カスタマーサービス部門にて輸出入全般を担当するカスタマーサービススペシャリストを募集しています。 お客様対応の中心を担うカスタマーサービスを担っていただくポジションです。当社のサービスをご利用いただくお客様の窓口として、問い合わせ対応や課題解決を行い、スムーズで質の高い顧客体験を提供していただきます。海運・物流業界での経験を活かしたい方はもちろん、顧客対応力や調整力を武器にグローバル企業で活躍したい方にとって、大きな成長機会となるポジションです。 ご応募にあたっては、日本語の履歴書・職務経歴書、英文レジュメのご送付をお願いします。 主な業務内容 <ul style="margin-top:0.0mm;margin-bottom:0.0mm" type="disc"> <li>お客様からの問い合わせ対応（電話・メール等）</li> <li>船舶スケジュール、輸送状況、必要書類、各種手続きに関する情報提供</li> <li>営業、オペレーション部門などと連携し、お客様からのご依頼や課題の迅速かつ適切な解決</li> <li>ブッキング、各種変更手続き、クレーム対応などのカスタマーサービス業務全般</li> <li>顧客満足度向上に向けた改善提案およびサービス品質向上施策への参画</li> <li>顧客対応履歴の適切な管理、情報共有、および可視化</li> </ul> 求める人物像・スキル お客様視点を大切にしながら主体的に行動できる方、変化の多い環境の中でも柔軟に対応し、チームワークを重視して業務を遂行できる方を求めています。 ＜必須条件＞ <ul style="margin-top:0.0mm;margin-bottom:0.0mm" type="disc"> <li>日本語ネイティブレベル、英語でのビジネスコミュニケーション能力（読み書き・会話ともに必須）</li> <li>カスタマーサービス業務の経験（海運・物流・フォワーディング業界での経験があれば尚可）</li> <li>優れた問題解決力と顧客対応力</li> <li>複数案件を同時に管理できる調整力・優先順位判断力</li> <li>CRMシステムやMicrosoft Office等の基本的なPCスキル</li> <li>チームワークを大切にし、高いサービス品質を追求できる方</li> </ul> 当社で働く魅力 <ul style="margin-top:0.0mm;margin-bottom:0.0mm" type="disc"> <li>グローバルな海運・ロジスティクスグループの一員として多様なバックグラウンドのメンバーと協働しながら活躍できる環境</li> <li>お客様の課題解決や事業成功を最前線でサポートできる重要なポジション</li> <li>継続的な学習・キャリア開発を支援する仕組みがあり、中長期的なキャリア形成が可能なカルチャー </li> </ul> Customer Service Specialist Japan Join CMA CGM JAPAN K.K., a leader in global shipping and logistics, as a Customer Service Specialist within our dedicated Customer Service Division. This is a key customer-facing role responsible for delivering excellent service to our valued customers. As a Customer Service Specialist, you will be the primary point of contact for customer care, handling inquiries, resolving issues, and ensuring a seamless customer experience. Your expertise and commitment will directly contribute to maintaining CMA CGM's reputation for excellence and building long-term relationships with our customers. Key Responsibilities: <ul style="margin-top:0.0mm;margin-bottom:0.0mm" type="disc"> <li>Manage inbound and outbound communications with customers, providing timely and accurate information regarding shipping schedules, documentation, and operational processes.</li> <li>Coordinate closely with internal teams including operations, sales, and logistics to resolve customer requests and concerns efficiently.</li> <li>Process customer orders, amendments, and claims with attention to detail and responsiveness.</li> <li>Maintain up-to-date knowledge of shipping regulations, CMA CGM services, and market conditions relevant to Japan.</li> <li>Proactively identify opportunities to improve customer satisfaction and contribute ideas to enhance service delivery.</li> <li>Document and track customer interactions in the company’s customer relationship management (CRM) system to ensure transparency and continuity.</li> </ul> Qualifications and Skills: <ul style="margin-top:0.0mm;margin-bottom:0.0mm" type="disc"> <li>Experience in customer service, preferably within shipping, logistics, or freight forwarding sectors.</li> <li>Fluency in Japanese and English, both written and spoken, to effectively communicate with local and international stakeholders.</li> <li>Strong problem-solving skills with the ability to handle complex requests patiently and professionally.</li> <li>Excellent organisational abilities and attention to detail, with capability to manage multiple tasks simultaneously.</li> <li>Proficiency in using IT tools and CRM platforms for managing customer interactions and documentation.</li> <li>Positive attitude, team-oriented mindset, and commitment to upholding CMA CGM’s values and service standards.</li> </ul> About CMA CGM JAPAN K.K.: CMA CGM JAPAN K.K. is part of the CMA CGM Group, a world-leading shipping and logistics group known for innovation, sustainability, and customer-centric solutions. Joining our team means becoming part of a dynamic organisation that values diversity, collaboration, and professional growth. We are dedicated to fostering an inclusive environment where all employees can thrive and contribute to meaningful global trade facilitation. Why Join Us? <ul style="margin-top:0.0mm;margin-bottom:0.0mm" type="disc"> <li>Be part of a global leader with a strong presence in Japan’s shipping and logistics sector.</li> <li>Work at the heart of customer care, engaging with a variety of stakeholders and international trade specialists.</li> <li>Opportunities for continuous learning, career advancement, and participation in industry-leading projects.</li> <li>Collaborate within supportive teams that champion innovation and excellence.</li> </ul> This role represents a unique opportunity to enhance your career in customer service within the shipping industry, delivering outstanding service to premium clients and contributing to our company's continued success in Japan. ***When applying for this position, please submit your Japanese resume along with both Japanese and English CVs detailing your work history. *** Come along on CMA CGM’s adventure ! <img src="https://performancemanager.successfactors.eu/doc/custom/C0002716868P/Bandeau_sous_signature_mail_niveau_OR.png">

Customer Service Specialist Japan (Tokyo, JP) @ CMA-CGM

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