About this role
We are looking for a Lead Solutions Engineer to support the continued growth of our business in Germany. You will play a critical role by being the technical expert that helps our team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.
As a Lead Solution Engineer you will utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. Lead Solutions Engineers are responsible for articulating our value proposition, technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud based infrastructure. You have a passion for growing customer partnerships, presenting value based demos to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.
Role Profile
Engage with various mid-market and enterprise customer at all levelsFoster key relationships with sales Account executives and prospects and drive pre-sales engagementsMentor junior solution engineers with technical strategies and approaches to solving customer problemsDrive high levels of customer satisfactionAbility to work as part of a team and work closely with your extended teamsKeep informed and deliver new product updates with internal and external stakeholders.Nurture long-term partnership value by becoming a trusted advisor to customers,Drive the technical win by evangelizing, enabling and engaging with customersWork alongside Account executives providing domain expertise to assist in closing businessParticipate in pre-sales efforts: technical sales presentations, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshopsScope and ensure the success of proof-of-concepts (POCs)Collaborate with partners to develop joint solutions Business-level written and oral communication skills in German are required. Minimum 5-7 years of relevant experience in a similar technical pre-sales or channel role, preferably in SaaS or software product environmentsAbility to explain complex technical concepts in a simple manner. (“Tell me like I am five”)Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructureYou possess excellent customer and partner facing and internal communication skillsExperience working on complex sales cycles in Mid-Market and Enterprise business segmentsExcellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personalityHighly driven individual with an execution focus and a strong sense of urgencyA colleague who enjoys working in a high-energy team environment At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.