About this role
Strategic Customer Success Manager
As a Strategic Customer Success Manager at Funnel, you will be responsible for driving value of some of Funnel’s largest customers in Europe. You will work in close collaboration with your sales counterparts to expand relationships within these strategic accounts and will be responsible for customer retention as measured in monthly recurring revenue and for identifying expansion opportunities .
Responsibilities
To succeed, you must align our product’s utility with the customer’s business goals and measurable ROI. You will develop and maintain a solid understanding of the Funnel platform and all of our products in order to be a trusted technical advisor to your customers.
Responsibilities include:
Develop and maintain a strong, productive relationship with all customers in your book of business.
Work proactively to understand your customers’ business, goals, needs, and opportunities with Funnel and tie that into their overall business goals.
Own the end-to-end success of your customers with Funnel, collaborating closely with colleagues in the account team for customer onboarding, revenue retention, growth, and adoption. Within this overarching goal, you will:
Conduct regular quarterly business reviews and/or strategic business reviews to drive adoption and ongoing value together with the Strategic Account Manager.
Use customer usage metrics to find opportunities to deepen Funnel's footprint and impact our customers
Acts as a trusted advisor and product expert, leading hands-on troubleshooting and training to solve customer challenges and maximize value from Funnel.
Share how our company and product direction will contribute to our customers' marketing data goals
Advocate internally for your customers’ needs with Product and other stakeholders to ensure we're working in the best interests of our customers
Works cross-functionally to deliver advanced technical support, support growth initiatives, and strengthen customer retention.
Actively contributes to team development by being a collaborative team player and sharing knowledge, insights, and best practices gained from individual experience.
Operate in a fast-paced environment, juggling priorities of multiple internal and external parties efficiently and effectively
The nature of this role requires full-time working hours, equating to 40h / week and a 4 day a week office policy.
Skills & Experience
6+ years of experience in client-facing, relationship-building, or data-driven roles, such as Customer Success, Account Management, Data, Analytics or Marketing functions.
You are a relationship builder with proven ability to establish credible, productive relationships across customer seniority levels, understand client needs, and drive product value and account growth
Problem solver - you not only help to solve immediate problems but also strive to help the customer long-term, with clear explanations of recommended solutions
Data-driven with strong technical aptitude, able to engage confidently in martech discussions across a wide range of roles.
Analytical - you actively listen to internal and external stakeholders and feel comfortable digging deeper into data to generate answers and insights
Applies a strategic mindset to balance high-level account objectives with detailed execution, driving retention and customer success with Funnel.
Effective time manager - you are comfortable with change and ambiguity and can switch contexts and restructure priorities with ease in a dynamic environment
Team player - you are a self-motivated, dedicated teammate with a growth mindset and collaborative work approach focused on team success
Thirst for knowledge – Demonstrates a strong passion for continuous self-improvement, proactively driving personal development through internal and external learning resources.
Experience in performance marketing or marketing analytics (e.g. paid social, paid search) with a strong understanding of marketing data and measurement is highly preferred
Fluency in English is required, native language proficiency in French or German is a significant plus
Location & Eligibility
At this time, we can only consider applicants who meet one of the following criteria:
Hold Swedish citizenship
Hold EU/EEA citizenship
Have a valid Swedish work permit
Office-first
At Funnel, we have an office-first approach, and we work from the office a minimum of four days a week. We have lots of flexibility for when life happens, during the summer, and through the holidays. We just like to avoid having standing remote days.
About Funnel
Funnel is a leading Marketing Intelligence platform that empowers marketers to automatically integrate, attribute, measure, and report on data from over 600 marketing platforms. Trusted by more than 3,000 customers worldwide—including globally recognized brands such as Adidas, The Home Depot, Uber, Gong, Skechers, and Sony, as well as leading agencies like Havas, Power Digital, and Publicis—Funnel generated over $57M in ARR in 2024. Since its founding in 2014, Funnel has grown into a global team of over 300 employees, with offices in Stockholm, Boston, Hamburg, and Sydney. Funnel continues to feature in the FT 1000 list of Europe’s fastest-growing companies.