About this role
Position Overview The primary responsibility of the Housekeeper is to clean and service assigned guest suites to ensure the highest standards of cleanliness & guest service. The Housekeeper is also responsible for reporting any maintenance deficiencies & handling guest requests or complaints. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
• Cleans guest suites by category priority, including bathrooms, showers, tubs, sleeping, and general suite areas following all Company and departmental policies and procedures. • Completes required suite cleaning credits daily. • Keeps housekeeping cart clean at all times and well-stocked with clean linen and supplies. • Ensures linen is clean and up to standards by following the reject linen process. • Removes soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. • Replenishes all paper products such as facial tissue, toilet tissue and/or bathroom amenities in correct amounts and locations. • Monitors and maintains cleanliness, sanitation and organization of assigned work areas. • Replaces soiled bed sheets and turns down beds; sets radio to designated station and volume; refreshes ice bucket, tray and glasses; closes drapes and shutters, sets lighting and thermostat to designated levels; removes room service trays/tables/items from suite to elevator service landing. • Safely uses cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices.
Additional Duties & Responsibilities
• Completes tasks with proper use of equipment, tools or systems related to performance of assigned duties. • Transports cart with cleaning supplies, amenities and linens to assigned guest suite and positions securely, always blocking entrance to suite. • Provides unmatched service to guests at all times. • Provides accurate directions and information for guest inquiries and is knowledgeable about the property its services, features, attractions, promotions and special events. • Safety is an essential function of this job. • Consistent and regular attendance is an essential function of this job. • Performs other related duties as assigned.
Additional Duties & Responsibilities Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
Minimum Qualifications
• 18 years of age. • Proof of authorization/eligibility to work in the United States. • High School Diploma or equivalent preferred. • Must be able to obtain and maintain any other certification or license, as required by law or policy. • Six (6) months of related experience in housekeeping, professional cleaning, and/or exposure to the hospitality industry, preferred. • Must be available for performing turndown service for evenings as needed. • Complete and record tasks using both electronic and paper tracking. • Ability to communicate clearly and effectively in English, both in spoken and written form. • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. • Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements Must be able to
• Push/Pull loaded housekeeping cart with force of up to 37 ft./lbs. • Lift up to 44 pounds. • Carry up to 20 pounds. • Frequent and prolonged walking, kneeling, squatting, stooping, crouching, and bending. • Bend more than 5 times per minute in an 8 hour work day. • Use and handle chemical cleaners in accordance with safety standards. • Move furniture and make beds, including sofa beds. • Clean low surfaces, such as bathtubs and baseboards. • Walk to various areas of the property to access and clean guest suites, including climbing stairs. • Operate a commercial vacuum. • Work in a fast-paced and busy environment. • Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.