About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles & responsibilities:
Review and analyze accounts receivables (A/R) reports to identify unpaid claims or patient balances Perform collection calls to patients/residents to resolve outstanding balances and secure payments Ensure accurate and timely documentation of all collection activities and account updates in the system Communicate professionally and empathetically with patients, clients, and billers Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately Maintain confidentiality and adhere to HIPAA and data privacy policies at all times Participate in training sessions, team meetings, and performance reviews as scheduled Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned Requirements
At least 1 year of experience in US healthcare medical billing or collections, preferably in a BPO settingKnowledge of insurance billing processes, claims follow-up, denials management, and EOBs/EOPsStrong communication and negotiation skills with an empathetic but assertive approachAbility to work in a fast-paced, metric-driven environment with minimal supervisionProficiency in MS Office and billing software (SNF Metrics, Transworld etc.)Willing to work onsite in Shaw Blvd, MandaluyongAmenable to night shift and flexible working hours based on client requirementsBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Stong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives