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CS Workforce Specialist III @ Chewy

Louisville, KYOnsiteFull-timePosted 16 days ago

Opens on the employer's site

About this role

Embrace the role of a Workforce Management Specialist III and drive operational excellence in our call center. Leverage your expertise in WFM platforms, data analysis, and customer service to optimize performance, lead audits, and support continuous improvement. Grow your career in a dynamic, hybrid environment with opportunities for advancement and impactful collaboration.. Category: Customer Service

Skills

workforce management systemscontact center operationscustomer servicedata analysisreport generationroot cause analysisstakeholder managementsqlpythonvbatableaudata visualizationdecision makingconfidentiality managementagile judgement

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CS Workforce Specialist III at Chewy | ResuMinder Jobs