About this role
Manage and develop relationships with clients for IT products and services Act as the primary point of contact for customer accounts Gather and analyse client business requirements Recommend suitable technology solutions based on client needs Coordinate with technical teams to deliver IT projects (software, infrastructure, cloud, digital services) Monitor service performance and ensure quality delivery Manage client expectations and maintain strong communication Prepare proposals, reports, and documentation Oversee successful implementation of IT solutions Provide strategic advice on technology improvements Support project planning and execution Build and maintain long-term customer relationships Ensure business objectives and service excellence are achieved