About this role
Resource Innovations is seeking a Jr. Training Associate to join our growing team in Salt Lake City, UT. As a Jr. Training Associate, you will train our customer service and data processing initiatives through hosting creative training courses and educational programs.
Responsibilities include conducting training sessions, supporting customer service and processing queues, communicating with managers to identify training needs and mapping out development plans for teams and individuals. Trainers are responsible for managing, developing, coordinating, and conducting all training programs.
Our ideal candidate has experience with various training methods, including on-the-job coaching, mentorship programs and e-learning. Experience with on-boarding new employees, strong customer service, and soft-skills development, is also essential. If you can think of and design engaging ways to train our employees, we’d like to meet you.
Ultimately, the role of the trainer is to successfully oversee professional and career development at our company.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
Conduct Customer Service and Data processing training courses along with other training courses as assignedSupport Customer Service and Data Processing queuesSelect appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes)Design and prepare educational aids and materialsAssess instructional effectiveness and determine the impact of training on employee skills and KPIsPartner with internal stakeholders to identify training needs and liaise with experts regarding instructional designMaintain updated curriculum database and training recordsResponsible for managing, developing, coordinating and conducting all training programsOther duties as assigned.Requirements
Previous work experience as a Training Coordinator, Trainer, Training Facilitator, or similar roleHands-on experience coordinating multiple training events in a corporate settingKnowledge of instructional design theory and implementationFamiliarity with traditional and modern job training methods and techniquesProven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)2+ years customer interaction experienceBachelor’s degree in Education, Training, HR, or related field preferredInterest in sustainability and passionate about making a meaningful impact on the environment.Benefits
About Resource Innovations
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Compensation & Benefits
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $38k-$40k. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.