About this role
The Senior Manager, Assessment Customer Programs oversees all aspects of assigned assessment programs and is accountable for the success of related program operations. The incumbent will ensure assessment programs perform according to contract requirements, annual budgets, quality standards, and established timelines. The incumbent will manage client relationships related to program delivery and coordinate with internal teams to support effective execution. This position is located in Santa Fe Springs, CA.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
Essential Functions
Lead Successful Program Delivery
Oversee successful execution of assigned assessment programsProvide oversight and leadership to direct reportsMonitor assessment program progress against contract requirements, quality expectations, timelines, and RI financial goalsApprove invoices before submission of expenses as necessaryCoordinate with cross-functional teams as needed to support assessment program successProvide program performance reporting to executive staff and clientCoordinate with engineering, analytics, business development, and finance teams to support assessment program operations, reporting, and client deliverablesMeet assessment program budget, productivity, quality, and profitability targetsOversee Customer Relationships
Serve as client’s senior point of contactAttend client meetingsSupport assessment program staff with unique or difficult customer relationships or requestsMonitor contracted vendor performance as neededManage Direct Reports
Develop and manage assessment program staffing plansMotivate and manage employees through effective performance management and feedback systemsProvide regular staff development opportunities to enhance assessment program deliveryMaximize employee engagement and retentionLeadership
Act as liaison between RI officesRepresent the local office or program at various meetings, conferences and presentations Serve as an engaged member of the Senior Advisory CouncilRequirements
Location
Must be located in the greater Santa Fe Springs, CA area.Education
Bachelor’s Degree in relevant field such as Business Administration/Management, or Technical field of Energy Efficiency, Engineering, Construction Management, etc. Emphasis to be determined by program needs or commensurate experienceExperience
5+ years managing assessment programs or multiple projects of increasing responsibility3+ years in management and supervision of diverse project teams and personnelLicenses/Certifications
Valid California driver’s license and personal automobile insurancePhysical Job Description
Hybrid Work Expectations: Approximately 2 days per week in the office, with flexibility to be onsite more frequently as business needs arise, including client visits, meetings, program activities, or other in-person needs.Work is performed in an office environment with moderate noise levelHours are typically Monday through Friday, 8 a.m. to 5 p.m. with some evening and weekend hours as neededPeriodic travel with some overnight staysEquipment Used/Required:(List all manual and automated equipment used in the course of performing essential functions)Standard office equipment including computer, phone, scanner/copier and fax machineReliable personal transportationEssential Physical Tasks: Essential Physical Tasks:(List all physical tasks encountered in performing essential functions)While performing the duties of this job, employee is regularly required to talk and hearPrimarily a sedentary role; however, some travel is required Physical ability to occasionally lift files and materials (up to 20 pounds), open filing cabinets and bend, stand, and reach above head as necessarySpecific vision abilities required: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus, and visual acuity sufficient to read a computer screen and paper documentsPosition requires computer and keyboard use approximately 90% of the timeBenefits
About Resource Innovations
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Compensation & Benefits
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $90,000-$110,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.