About this role
As Client Success Manager, you will focus on maximizing client satisfaction and value by analyzing client data, identifying areas for improvement, and implementing initiatives to improve the client success process. You will report to the Senior Manager, Client Optimization.
Job responsibilities:
Strategic Planning: Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors.Data Analysis: Leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success teamCustomer relationship management: Build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross-selling opportunities.Process Improvement: Implement process improvements within the client success function to streamline operations and enhance efficiency.Performance Monitoring: Track client success metrics, identifying areas for improvement, and reporting on progress to senior management.Collaboration: Work with other departments like sales, marketing, and product development to ensure seamless customer experience. Bachelor's degree10+ years experience in revenue cycle with emphasis on Patient Access within the healthcare industryProvider-based background recommendedHealthcare Project Management or Consulting experienceEPIC proficientProficient in Generative AI tools such as Co-Pilot and ChatGPTHFMA CRCR prefExcellent skills with Salesforce or a similar CRMHolistic, big-picture perspective with the ability to resolve issuesCross Functional Team Player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementationFlexible in working with changing needs of organizationsHigh degree of polish and professionalism appropriate for meeting with clientsUp to 25% travel required Benefits/Perks:
Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlAt Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
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Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote This is a remote position.