About this role
This role is a UK-based, hybrid role based in Cheltenham, Gloucestershire.
About the role:
UCAS, in its role as the national admissions service, helps connect the world to UK higher education as the largest single gateway to undergraduate (UG) degree entry. This customer-facing role is responsible for building sustainable, trusted relationships with key customers and stakeholders involved in global student mobility. The postholder will ensure that UCAS has a deep understanding of the current key challenges and opportunities facing its designated customer groups, and that they are engaged in, informed about, and know how to access relevant UCAS support, products and services to help enhance the experience of international students through their discovery, application and decision stages of their journey to UK higher education. Duties will include building UCAS’ profile in the sector; leading both short and long term projects; undertaking speaking and presenting opportunities; and generating new business and engagement opportunities.
Please read the full job description and accountabilities for full details of the role.
Skills, qualifications and experience:
Academic degree in a related field or equivalent professional experience Experience of working directly within the international higher education sector and community Proven ability of building positive, mutually beneficial relationships or partnerships, with strong interpersonal skills Strong communication and presentation skills, with the ability to communicate effectively at a senior/decision maker level Excellent customer service and advocacy skills, experience of championing a customer/stakeholder group internally and externally Highly organised, with demonstrated use of initiative to ensure that the most efficient and effective systems are in place to support achieving the international strategy Resilient, able to work independently and effectively prioritise, problem resolution and ability to manage unplanned situations effectively. Knowledge of and adaptability to a diverse range of cultures Willingness to undertake travel within the UK and occasionally overseas
Package:
Purpose-driven work in a charity-led organisation connecting people to education and opportunity Internal training, mentoring, and access to industry-recognised certifications through our development academies Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave Everyday wellbeing support through Perkbox, offering discounts and wellness tools Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond
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