About this role
Job summary
Ready to make an impact? Join Modality Partnership's Hull Division as a full-time Capacity and Performance Officer based at West Hull Health Hub and Alexandra Road Health Centre.
We're looking for a highly organised, analytical individual who enjoys using data to drive operational decision-making, improve service performance, and support patient access.
This pivotal role supports effective patient service delivery through demand and capacity management, workforce planning, performance monitoring, and data-driven decision-making.
Working closely with the Head of Contracts and Performance, clinicians, operational managers, and administrative teams, you'll align organisational capacity with patient demand, monitor performance, identify operational risks, and support contractual objectives.
You'll also support the Contract & Performance Officer with clinical systems reporting, QOF, LES, and other claims to maximise practice income streams.
If you enjoy analysing complex information, identifying trends, solving operational challenges, and driving service improvement through evidence-based recommendations, we'd love to hear from you.
Why join us?
NHS pension scheme 27 days' annual leave + 8 bank holidays (pro rata)
Employee discounts and benefits
Employee Assistance Programme (EAP)
Career development and education pathways
Enhanced family-friendly policies
Flexible working options
Wellbeing support initiatives
Main duties of the job
This dynamic operational and analytical role requires excellent organisational, communication, analytical, and problem-solving skills. You'll monitor demand, capacity, workforce utilisation, and performance to support safe, timely patient access, working with operational teams, clinicians, and senior leaders to provide reporting, insight, and recommendations for operational management and service planning.
Key responsibilities:
Monitor appointment availability, demand, capacity, utilisation, and performance
Analyse data to identify trends, pressures, risks, and opportunities
Make operational decisions within agreed parameters
Develop and forecast short, medium, and long-term demand and capacity plans
Improve capacity utilisation and service efficiency
Produce reports and performance monitoring tools
Support organisational, contractual, and operational performance
Provide analysis for service reviews, improvement projects, and business planning
Support QOF, LES, and contractual claims through reporting, validation, compliance, and income maximisation
Support workforce planning through utilisation and capacity analysis
Maintain reporting systems and data quality
Monitor capacity thresholds, support interventions, and escalate quality, safety, capacity, or performance concerns.
You'll work autonomously in a fast-paced environment and be rewarded with professional development and the opportunity to improve patient access and service performance.
About us
Our Hull practices are part of Modality Partnership, one of the UK's largest GP super-partnerships, serving over 450,000 patients with a workforce of more than 1,500 staff. We continuously innovate to improve patient care and staff experience, embracing new technologies, new ways of working, and scalable solutions that enhance healthcare delivery.
We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
If you are looking for a rewarding role where your analytical skills, initiative, and commitment can make a genuine difference, apply now and grow your career with us in Hull Division, Modality Partnership and join a team that values Commitment, Accountability, Respect, and Excellence (CARE).
Job description Job responsibilities
You should refer to the supporting documents for a full Job Description outlining the core responsibilities of the role.
You will thrive if you enjoy supporting operational decision-making, improving service performance, and helping organisations respond effectively to changing demand. This role offers the opportunity to work closely with senior leaders, clinicians, and operational teams while helping shape the future delivery of primary care services.
If you are seeking a challenging and rewarding analytical role within a growing and supportive organisation, we'd love to hear from you.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements
Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
Right to work: Proof of UK working eligibility required at interview.
References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
Employment history: Please notify us of any employment gaps of 6 weeks or more
Person Specification
Personal Qualities Essential
Professional, proactive, and self-motivated Resilient and able to work effectively under pressure Strong commitment to patient-centred care and service excellence Ability to manage difficult situations and challenging conversations professionally Flexible and adaptable to changing priorities and organisational needs Positive attitude towards learning, development, and continuous improvement Strong interpersonal skills with the ability to influence and engage with others effectively
Qualifications Essential
Educated to A-Level / Level 3 or equivalent. Maths and English GCSE or equivalent Grade C (Grade 4 or above).
Desirable
Educated to degree level in a relevant qualification
Skills Essential
Strong ability to adapt to new technologies, including non-intuitive systems. Confidence and proficiency in identifying and analysing trends and patterns using data. Highly organised with the ability to create structure and order within complex environments. Ability to communicate effectively across all levels, including with senior colleagues. Ability to produce reports for senior leadership audiences. Ability to work responsively in a time-pressured environment. Ability to effectively prioritise competing demands. Understanding of workforce planning principles. Ability to monitor capacity thresholds and implement corrective actions. Excellent verbal and written communication skills. Ability to liaise effectively with clinicians, managers, rota coordinators, and administrative teams. Ability to communicate appointment availability and operational updates effectively. Ability to build positive working relationships across departments. Ability to maintain high levels of accuracy across multiple activity types.
Experience Essential
Experience of working autonomously to produce and analyse large and complex datasets within strict deadlines.
Desirable
Experience of working in an at-scale healthcare provider. Experience coordinating clinician availability and appointment schedules.
Knowledge Essential
Deep knowledge and proficiency of Microsoft-based IT systems with advanced knowledge of Excel.
Desirable
Strong knowledge of SystmOne.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Modality Partnership
Address Alexandra Road Health Care Centre
61 Alexandra Road
HULL
HU5 2NT
United Kingdom
Employer's website https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)