About this role
Job summary
The Eating Disorders Service provides high quality out-patient care for people with eating difficulties, primarily anorexia and bulimia nervosa.
We are looking for a skilled team secretary with a friendly personality to join the Eating Disorders Service based at April House in Bitterne.
You will need to be self-motivated, enthusiastic and have excellent organisational and secretarial skills, be able to prioritise your workload and be experienced in using Microsoft 365. NHS experience desirable. A good telephone manner is essential together with the ability to be able to work effectively within a small busy team.
To provide comprehensive Administration, Secretarial and Reception support to the service.
The post holder will be responsible for the organisation of their own workload and delegated decisions/actions, as deemed appropriate by the Administration Manager.
The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role.
They will need to ensure a friendly and professional ethos within the team/department for patients.
Informal enquiries and visits to the service are welcome, please contact Sandra Homer, Administration Manager or Melanie Holloway, Business Support / Administration Manager, on 023 8081 9000.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
The post holder will be responsible for the organisation of their own workload and delegated decisions/actions, as deemed appropriate by the Administration Manager.
The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role.
They will need to ensure a friendly and professional ethos within the team/department for patients.
To provide comprehensive Administration, Secretarial and Reception support to the service.
The post holder will be responsible for the organisation of their own workload and delegated decisions/actions, as deemed appropriate by the Administration Manager.
The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role.
They will need to ensure a friendly and professional ethos within the team/department for patients.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
*GCSEs at grade C/4 or above (or equivalent) in English and Maths. *NVQ Level 2 in Business Administration or equivalent. *Basic IT qualification or demonstrable proficiency in Microsoft Office applications (Word, Excel, Outlook). *Evidence of continued professional development relevant to an administrative role.
Desirable
*NVQ Level 3 in Business Administration or equivalent. *Training in NHS systems or medical terminology.
Experience Essential
*Previous experience in an administrative or clerical role, ideally within a busy office or customer service environment. *Excellent attention to detail and experience in audio typing. *Experience using Microsoft Office applications (Word, Excel, Outlook) to include the production of appropriate templates and reports. *Experience of updating and maintaining electronic records. *Demonstrated ability to manage a varied workload and meet deadlines. *Minute taking experience, including the coordination of meetings and action trackers. *Experience handling confidential or sensitive information in a professional manner.
Desirable
*Familiarity with NHS processes and patient pathways.
Additional Criteria Essential
*Professionalism: To be treated with respect, courtesy, and professionalism always, whether in person, over the phone, or via written communication. *Efficiency: Prompt and accurate handling of appointments, referrals, and queries to support timely access to care and services. *Confidentiality: Assurance that personal and medical information is handled with the utmost confidentiality and in accordance with data protection laws. *Clear Communication: To receive clear, accurate, and helpful information in a way that is easy to understand. *Empathy and Understanding: A compassionate and patient approach, especially when service users are anxious, distressed, or facing challenges. *Accessibility: Fair and equal access to services, with reasonable adjustments made where necessary to meet individual needs. *Responsiveness: A willingness to listen to concerns and take appropriate action or escalate issues when needed.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address April House
9 Bath Road
Southampton
Hampshire
SO19 5ES
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)